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Service Skilled Trade
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Fac Mgt-PC&PF-Property Mgt 411400
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128457 Requisition #
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The primary purpose of the Sr. HVAC Mechanic position is to act as a subject matter expert and maintain and coordinate heating, ventilating, air-conditioning, and refrigeration (HVAC/R) work, including sheet metal ductwork and control instrumentation.  Scope impacts the HVAC/R systems through maintenance and service.

Service Orientation

Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:

  • Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times

  • Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson’s Standards of Conduct, institutional policies and procedures

  • Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders

  • Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed

 
 
 
 

Customer Focus
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.

Performance Statement Examples

  •  Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.
  • Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.
  • Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.
  • Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when its is necessary to escalate situations to leadership to ensure customer satisfaction.

High school diploma or equivalent. Eight years experience in a mechanical field to include commercial installation, repair and maintenance of HVAC, refrigeration, control systems or other mechanical environments. Seven years of experience required with preferred Associates degree, as referenced by the Texas Department of Licensing and Regulations (TDLR). Six years of experience required with preferred Bachelors degree, as referenced by the TDLR. 


Certification: Universal Certification by the Environmental Protection Agency (EPA).


It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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