Access Service Line Liaison

The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education of undergraduate and graduate students, trainees, professionals, employees and the public.

The primary purpose of the Access Liaison position is to serve as the liaison for centers, provide direction and decision support to center leadership to support Service Line and access operations.  This position is responsible for development and execution of initiatives in conjunction with Access Strategic Operations leadership.  The Access Liaison is aligned to Service Lines with strong competencies in influence, design thinking, collaboration and use of data.

The ideal candidate will have a strong analytics experience and data driven approaches and be comfortable with reviewing and interpreting data and excel models.

Key Functions

Direct Support of Service Lines and Access Operations

Manages overt or passive resistance to ongoing change management efforts
Partners with clinical areas and other ancillary groups (e.g., FCC and IS) to drive overall improvement in Access performance
Works with clinical areas to select and/or co-create and implement solutions to close performance gaps
Assesses viability and effectiveness of solutions being implemented
Facilitates ongoing change management efforts
Maintains the broader service line Access roadmap
Investigates reported access quality issues and conducts cause analysis
Provides feedback on investigation outputs with an eye to prevent future errors
Collaborations and Problem Solving

·     Ability to isolate and solve complex problems

·     Ability to influence service line leaders to action

·     Highly organized and able to multi-task

·     Ability to handle highly ambiguous situations

·     Undeterred by resistance and able to pivot when needed

·     Ability to “connect the dots” between various solutions to create a unified path forward

·     Strong verbal and written communication skills

·     Ability to manage work end-to-end, including managing timelines, issues, and risks as they arise

·     Ability to facilitate meetings with key stakeholders across levels and roles in the organization to a successful outcome

·     Responsible for curating and customizing leading practice solutions.

·     Responsible for diagnosing root cause of performance issues and supporting clinical areas in performance improvement

·     Oversees the systematic measurement of performance and creates monitoring processes, with a feedback loop for error prevention

·     Strong analytical and problem-solving skills with the ability to define problems and contribute to solution development

Support and Mentorship

·     Collaborate with administrative leads within the Service Line to assist with the development and implementation of new processes

·     Serve as an expert resource for faculty and staff with regard to all Service Line related issues and changes.

·     Provide ongoing information concerning changes in policy, workflow, institutional initiatives, etc. to relevant faculty and staff.

Other Duties as Assigned