Ambassador - Mon - Fri- Mid-Shift

The Patient Advocacy department at MD Anderson Cancer Center plays a vital role in shaping the patient and visitor experience by providing frontline support, guidance, and service across the institution. Serving as one of the first points of contact, Ambassadors help create a welcoming, safe, and supportive environment for patients and families navigating complex cancer care.

As an Ambassador, you will interact directly with patients, caregivers, and visitors—many of whom are facing challenging and emotional circumstances. This role requires a high level of customer service experience, empathy, and professionalism, along with the ability to remain calm, compassionate, and supportive while working closely with cancer patients and their families.

In this position, you will greet and screen patients and visitors, provide clear and accurate directions and information across the hospital campus, and serve as a key resource for navigating services and locations. You will operate in a fast-paced environment, often balancing multiple responsibilities such as screening, front desk support, and information services, while maintaining a positive and professional demeanor at all times.

You will also serve as a liaison between patients, caregivers, and various departments, assisting with problem resolution and ensuring a seamless experience. This includes supporting front desk operations, coordinating with the Rotary House and other services, registering patients for laboratory services, and documenting interactions or concerns appropriately. Your ability to anticipate needs, communicate clearly, and provide timely follow-up is essential to maintaining high levels of patient satisfaction.

Administrative responsibilities include responding to inquiries, addressing concerns or complaints with discretion and confidentiality, and collaborating with Patient Advocates and other departments to ensure timely resolution. You will play an important role in supporting institutional patient satisfaction initiatives by delivering service that is courteous, efficient, and patient-centered.

Success in this role requires strong interpersonal skills, adaptability, and the ability to engage with a variety of populations while demonstrating empathy, respect, and cultural sensitivity. Comfort working in a healthcare setting—particularly with oncology patients—is essential, as is the ability to handle sensitive situations with professionalism and care.

MD Anderson offers a comprehensive total rewards package, including paid medical benefits, generous paid time off, retirement plans, and additional benefits, supporting career growth and the opportunity to make a meaningful impact in the lives of patients and their families.

**The hours for this position are Monday - Thursday 10:30am - 7pm, Friday 8:30am - 5pm with a monthly Sunday rotation with the hours of 10:30am - 7pm. The ideal candidate will have strong customer service experience and be comfortable working with cancer patients and their families.**

JOB SPECIFIC COMPETENCIES:

Ambassador Responsibilities:
- Acknowledges and greets patients and visitors and performs health screening.  
- Accurately provides information and instruction, pertaining to all hospital campus’, to patients, visitors and staff.  
- Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.  
- Performs all other duties aligned with Patient Relations while adhering to all hospital policies and procedures.
 
Front Desk Responsibilities:
- Liaison between patients, MD Anderson and Rotary House; provides exceptional customer service to all patients and caregivers; assist patients and families in solving hospital and non-hospital problems. 
- Documents cases, retrieves patient/hotel information. Monitors hotel arrivals to capture discrepancies and identify potentially litigious situations. 
- Registers patients for blood work with our Diagnostic Laboratory 
- Provide service to our stakeholders, including patients and caregivers in a safe, courteous, accountable, efficient and innovative manner 
- Responds to request in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders 
- Performs all other duties aligned with Patient Relations while adhering to all hospital and procedures.    

Administrative Responsibilities:
- Collaborates with a partnering department to provide prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.
- Responds to customer complaints and coordinates with Advocates to ensure proper turn around and resolution.
- Maintains patient and family confidence by keeping complaints and medical information confidential.
- Provides prompt and courteous information to callers while maintaining a highly professional and positive attitude in a fast-paced environment.