Assistant Director, Grateful Giving Program (Development)

The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report’s 2021-2022 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.

The purpose of the Assistant Director, Grateful Giving Program (“Assistant Director”), is to support the operations of the Grateful Giving Program (“Program”) and serve as a liaison between the Development Division and the faculty and staff of MD Anderson, facilitating communication and collaboration in furtherance of the goals of the Program. 

The Assistant Director will be partnered with identified key stakeholders to engage and educate clinicians, administrators, volunteers, and others in the Program, including the grateful patient and faculty development referral process. In coordination with the rest of the team, the Assistant Director will execute program strategy to collaborate across the institution to proactively pursue opportunities to advance the development of a culture of philanthropy. Within the Development Division, the Assistant Director will manage the processing, triaging, and tracking of Development Referrals to facilitate timely follow-up with Grateful Giving prospects and ensure engaged faculty and staff partners remain fully informed about the status of their Development Referrals, including long-term outcomes.

KEY FUNCTIONS

Relationship Management and Reporting (50%) 
Provides superior customer service to assigned divisions and faculty.  Builds relationships with faculty and key members within assigned divisions, including, but not limited to, department chairs, division heads, program directors, administrators, physicians, nurses and other staff to strengthen and expand the Program.  Provide insight and guidance to faculty and key members within assigned departments to facilitate the development of strategy for philanthropic initiatives. Participates in regular meetings as directed. Attends events/special functions as requested. 

Program Operations (40%) 
Works in collaboration with the Program Director, Patient Engagement, to manage the Development Referral workflow process. Engages faculty and staff in identifying and providing Development Referrals, facilitating referral handling, and ensuring prompt action and timely follow-up. Assist Program Director with the facilitation of new patient referrals by working through the offices of Patient Affairs, Patient Access Services, Patient Advocacy, International Center, and clinics as needed. Visit patients at the clinic when appropriate to provide a positive experience for the patient. Notify Development Division staff of prospects from the patient population. Execute reports of key Program outcomes; including but not limited to development referrals, patient referrals, faculty and prospect engagement activities, giving statistics, etc.

HIPAA Compliance for the Development Office (10%)  
In partnership with the Program Director, understand and adhere to the policies and procedures related to HIPAA as delineated by the Office of Compliance, UT System, and state and federal laws. Assist Program team with the departmental tracking system of patient/donor HIPAA authorization forms to ensure accuracy and compliance. This includes requesting forms from new patient referrals, as well as uploading information into a centralized digital repository.