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Associate Patient Access Representative - Access Operations

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Admin/Clerical Support
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Access Operations 710606
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142387 Requisition #
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The Associate Patient Access Representative position is considered Onsite/Remote Hyrbid within Texas only. Once successfully completing the training period, these employees can fulfill their job duties partially remotely, but may be required to spend some time on campus. 

The primary responsibility of the Associate Patient Access Representative is to facilitate accurate, efficient and courteous access to services for new patients. This includes but is not limited to:

  • Medical records retrieval
  • New patient intake
  • Scheduling and registration as needed
  • Providing excellent customer service to patients and providers
  • Communicating with referral sources
  • Informing patients of their financial responsibility. The Patient Access Associate works to support the organizational mission by creating an exceptional customer experience by producing positive results in access and phone service specific measures.

JOB SPECIFIC COMPETENCIES

Patient Access

  1. Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
  2. Clearly and professionally communicates information during all patient communication. Follow established customer service guidelines and strive to meet all reasonable patient requests. Reliably routes patient to appropriate destination with warm transfer whenever possible.

Revenue Integrity

  1. Collects complete and accurate financial and consent data during intake and registration process when appropriate.
  2. Provides financial information to patients obtained during verification process by financial clearance staff, to include cost estimates, payment plans, discounts, and supplemental financial assistance.

Documentation

  1. Completely and accurately captures and documents communications with payors, patients, and the treatment team. Capture information using established guidelines for each area while demonstrating appropriate task prioritization and urgency.

Other duties as assigned

 

Education Required: High school diploma or equivalent.

Experience Required: Two years experience in healthcare, insurance, or related field. Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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