(While navigating through the site, please be sure to disable your pop-up blocker.)
Associate Patient Access Representative ( Breast Service Line Access )
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
SUMMARY
The primary responsibility of the Associate, Patient Access Representative is to facilitate accurate, efficient and courteous access to services for new patients.
The ideal candidate for this position will have proficiency in using a multi-line phone system to respond to multiple calls throughout the day, as well as experience with scheduling appointments. Understanding of medical terminology is also preferred.
JOB SPECIFIC COMPETENCIES
Registration
- Collects complete and accurate demographic and financial data during intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.
- Provides financial information to patients obtained during verification process by Financial Clearance staff, to include cost estimates, discounts, and patient financial assistance.
Patient Access
- Develop an understanding of the necessity to utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations.
- Clearly and professionally communicates information during all patient communication.
- Follow established customer service guidelines and strive to meet all reasonable patient requests.
- Reliably routes patient to appropriate destination with warm transfer whenever possible.
- Supports successful implementation of departmental new tools, support and operational models to improve access to care and employee workflow.
- Completely and accurately captures and documents communications with payors, patients, and the treatment team.
- Captures information using established guidelines for each area while demonstrating appropriate task prioritization and urgency.
Oral and Written Communication
- Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access or financial clearance.
- Responds to voicemail and myChart messages within one business day and answers phone calls in a timely manner (within 3 rings).
- Completely and accurately documents communications with payors, patients, and the treatment team
Other duties as assigned
Education
Required: High school diploma or equivalent.
Experience
Required: Two years experience in healthcare, insurance, or related field.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
