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168543 Requisition #
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The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public.


The primary purpose of the Director, Patient Transportation (PT) position is to provide operational and strategic leadership for the PT department. The PT Director will model and promote a professional environment consistent with a world class cancer center and maintains active involvement in national, state, and local professional organizations associated with Patient Transportation Services. The PT director is the strategic and operational expert that is responsible for the daily management, planning, and execution of all patient and guest related PT services. Under the direction of the Executive Director, the PT director collaborates with other clinical and operational areas across the institution to plan and implement best in class and efficient operations to achieve the highest level of patient safety, efficiency, and customer service. The assigned functional responsibilities include but is not limited to; tactical and compassionate leadership to improve staff engagement and performance, operational excellence, stewardship, integration of operational projects, building internal and external customer and stakeholder relationships, and ensuring federal and state regulatory compliance of all aspects of Patient Transportation Services. This position serves as the department’s operational expert to other MD Anderson Cancer Center departments such as Infection Control, Nursing, Housekeeping, and the broad stakeholder base of MD Anderson Cancer Center (MADCC).






Change Leadership & Staff Engagement

Collaborates with the Executive Director to establish robust and targeted training and engagement programs for service delivery, operational and administrative employees, and leadership roles. Supports the department’s service delivery goal to exceed patient and customer expectations by providing timely, safe, and professional transportation services.


Fosters and promotes a culture of high reliability through the dissemination of efficient operational practices, knowledge, and communication.


In alignment with the institutional and divisional strategic plan, identify strategies and innovations to improve the PT department operational efficiencies and effectiveness. Develop key strategies, tactics, and actions to ensure departmental, administrative, and operational success. Collaborate with institutional partners to enhance the patient’s experience and patient flow.


Maintain proficient levels of operational knowledge in the areas of people, service, quality, and finance to ensure operational metrics consistently achieve and/or exceed targets and goals.


Operational Leadership and Management Oversight


Develops operational plans for ongoing projects and initiatives and oversee plan execution. Establish quality assessment standards and maintain an ongoing process/performance improvement program to ensure goals are achieved.


Establish and oversee the monitoring of productivity standards. Provides direction and promotes a productive, healthy work environment and a high level of professional competence by establishing a climate of growth, transformation, and development for all employees. Utilizes external and internal data to evaluate and improve the customer and patient experience, patient flow, and employee engagement.


Lead the budget preparation to ensure operational success; establish appropriate staffing levels are in place, supplies, and equipment needed to maintain the department’s operating budget. Participates in planning and implementation of short-term and long-range goals that align with the institution's strategic goals. Participates in and/or leads institutional committees and initiatives that govern the department’s operations.


Leads the development of short and long-range departmental goals that support the strategic objectives of MDACC. Development of goals related to the operational and administrative needs of the department, including budget, programs/services, and special projects. Ensures compliance with The Joint Commission (TJC) and Center for Medicare and Medicaid Services (CMS).


Implements approved programs within established timeframes, prepares reports and maintains documentation related to all operational initiatives and functions. Collects, analyzes, and reports data, using tables, graphs, spreadsheets, and other resources.


High Reliability and Process Improvement


Oversees and leads continuous improvement projects designed to enhance operational safety, efficiency, effectiveness, patient flow, and activities that enhance the patient and customer experience and employee engagement. Ensures the appropriate key performance metrics are identified, data is captured and collected to ensure knowledge of performance across service areas, opportunities for improvement, success areas to positively impact patient flow, operational efficiencies, the patient and customer experience, and employee engagement. -


Conducts qualitative and quantitative analysis of the department’s activities to identify opportunities for improved productivity and operations.


Physical Resource and Vendor Management

Coordinates and manages department’s physical resources, including space planning, inventory control, and property maintenance.

Supports planning and coordination of physical relocations and renovations as well as growth management. 

Oversees the coordination and reporting of Key Performance Indicators and Service/Operational/Business reviews with external vendors.

Evaluates new technologies and vendors that may provide opportunities for solutions necessary to accomplish institutional goals, objectives and strategies in an efficient and cost-effective manner. This requires technical knowledge and technical trends of the systems necessary to provide patient transportation services.



Education: Master’s degree in healthcare administration, Business Administration, Hospitality, Public Health, or any other related field.


Experience: Ten years of experience in Hospital Administration in a Support Services role such as Patient Transportation Services, Environmental Care Services (EVS/Housekeeping), or Food and Nutrition Services of which 7 years must be in a leadership/management role.


Preferred Experience: Seven years of experience in Patient Transportation Services, of which five years must be in a leadership/management role in a healthcare institution.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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