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Dispatcher - Patient Transportation / Sat - Sun 6am - 10:30pm

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Service Skilled Trade
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147086 Requisition #
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The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.”  MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

 

Please note this is a Part Time jobs.  Shift/hours:  Saturday and Sunday / 6am - 10;30pm (16 hour shift each day)

 

This position will require a mandatory departmental training/orientation schedule for the first 6-13 weeks of employment. Training will be conducted Monday-Friday and consist of the following:

Week 1- 7:15am-3:45pm

Week 2-7 7:45am-3:15pm

Week 8-9 6:00am-2:30pm

Week 10-11 2:00pm-10:30pm

Week 12-13 10:00pm-6:30am

 

Dispatcher opportunity in Patient Transportation.  The ideal candidate will have a high school diploma and two years phone dispatch/operations supervision experience or two years patient transportation/driving experience May substitute required experience with equivalent related college on a one to one basis.  

 

The primary purpose of the Transportation Dispatcher position is responsible for assigning escorts to transport patients and specimens both safely and efficiently to designate areas throughout the Institution and is responsible for monitoring transports, answering the phone, providing customer service and communicating with the supervisors and the staff of the requesting areas.

 

Key Functions

 

I.  Dispatching

Efficient and effective usage of electronic based system to assign transports to escorts throughout he institution; efficient in multi-tasking

Ensures the requestor has identified appropriate equipment to the escort for transporting

Maintains knowledge and efficiency in available resources to reduce the level of delays to customers; implements and communicates contingency plan with management, when volume is heavy or delays are inevitable

Rapid response and dispatch of code blue stretcher request to the next available escort; adjust the priorities to ensure expediency

Provide directions to escorts in prioritizing assignments

 

II. Coordinating

Efficiently and effectively handle oxygen related request; maintain knowledge of standards and criteria for properly handling oxygen

Assists, verbally and manually with gathering statistical information as required

Seeks to ensure that productivity standards are met and immediately informs management when escorts are not meeting standards

Communicates all outstanding issues and concerns to incoming dispatchers or escorts appropriately; document all related issues during the transition as needed

III. Customer Service

Verbally answers and responds to incoming calls in a clear, professional, courteous and timely manner

Assures nursing or requesting units are aware of the delays. Visually review assignment logs for completeness and accuracy; contact appropriate supervisor if needed

Assists management in dealing with problematic issues and investigates of complaints / concerns

Develops strong peer relationships with customers and provides input to leadership for improving services​​​​​

REQUIRMENTS

 

Education Required:  High school diploma or equivalent.

Education Preferred:  Associates degree.

 

Experience Required:   Two years phone dispatch/operations supervision experience or two years patient transportation or driving experience.  With preferred degree, no experience required. 

 

Experience Preferred:  None

 

Licensure:  None

 

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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