At MD Anderson, your work isn’t just technical—it’s mission‑driven. As an EHR System Analyst within our Clinical Access Revenue System (CARS) team, you will help build and support the digital systems that directly impact patient access, revenue integrity, and the overall patient experience. You’ll serve as the critical link between end users, Epic, and the broader EHR team—ensuring that clinicians and staff have the tools they need to deliver safe, efficient, and high‑quality care.

In this role, you’ll grow into a subject‑matter expert in Epic, gain hands‑on experience shaping workflows, optimizing applications, and contributing to ongoing system improvements. You’ll collaborate with innovative teams across the institution, expand your technical skillset, and play an essential role in MD Anderson’s integrated care delivery model.

And because we believe in taking care of the people who take care of our patients, MD Anderson offers exceptional, industry‑leading benefits—including paid medical benefits, generous paid time off, comprehensive retirement plans, and robust programs supporting your well‑being, career development, and future. You’ll join an organization known for excellence, stability, and a culture built on collaboration, trust, and continuous improvement.

If you’re looking for a career where your technical expertise drives meaningful impact—and where you’re supported with top‑tier benefits and growth opportunities—this role is an excellent fit.

Job Duties & Responsibilities

Standards & Testing

• Obtain Epic certification within 180 days of hire; maintain required certifications at all times.
• Adhere to standard operating procedures and build/testing standards (SME or governance signoff).
• Follow MD Anderson IS best practices, policies, and procedures.
• Prepare required documentation for system enhancements or new technology implementations.
• Adhere to all documented change control processes.
• Perform quality control and testing to ensure technical soundness of solutions.

Build, Content Management & System Configuration

• Implement and may prioritize system changes or projects; communicate proactively with end users.
• Maintain and troubleshoot EHR build.
• Modify Epic content as directed by the project team.
• Participate in implementation and optimization efforts; obtain governing body approval as required.
• Uphold patient safety standards during configuration and enhancement analysis.
• Perform medium‑risk or complex system maintenance activities.
• Complete routine revisions to meet build metrics.
• Provide functional expertise and understanding of clinical workflows to support design and optimization.
• Provide technical expertise in support of system development and configuration.

Support

• Provide customer support and resolve problems efficiently.
• Respond to requests in a timely manner and communicate expectations regarding procedures, timelines, and deliverables.
• Participate in after‑hours application support and downtime processes.
• Develop technical and workflow knowledge for assigned applications to improve troubleshooting.
• Work with Epic technical support to facilitate issue resolution.

Liaison, Networking & Business Knowledge

• Gather information related to potential workflow improvements or system enhancements.
• Build and maintain effective relationships with customers and OneIS partners.
• Collaborate with senior analysts to deepen technical and business workflow understanding.
• Attend meetings, participate in workgroups, and serve on committees as needed.

OneIS Commitments

• Support the OneIS mission to deliver innovative, quality, and sustainable IT solutions.
• Promote trust, respect, integrity, and transparency with customers and colleagues.
• Demonstrate strong partnership and collaboration to achieve shared goals.
• Model a commitment to excellence, continuous improvement, usability, and value.