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EHR Systems Analyst -Clinical Ancillaries

Information Technology
150269 Requisition #
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The EHR Systems Analyst is a primary support contact and is responsible for developing and maintaining in-depth knowledge of the Epic system and serves as a bridge between end users and the EHR Team.  He/she conducts regular day-to-day communication with the EHR Team, reviews the software, analyzes business operations, and works with Epic and MD Anderson Clinical/Business Representatives/Subject Matter Experts to tailor the system to fit MD Anderson’s needs or to provide technical expertise in the design, implementation, and support of the EHR. On an as needed basis, he/she performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of Epic software. He/she is also responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.




**Ideal candidates will be Epic Cadence certified and have experience working with Radiation Oncology customers **


 In order to be adequately prepared and trained to build, test and optimize the Epic system, MDA requires that Epic certification be obtained within 180 days of hire. Required certifications must be maintained as assigned.



Standards & Testing

1. Adhere to standard operating procedures and maintain build and testing standards (SME Signoff or governance sign off)
2. Adhere to the best practices set by IS division as well as MDA policies, procedures, and standards
3. Prepare documentation as needed for the implementation of enhancements or new technology
4. Follow documented change control processes
5. Perform quality control and testing to ensure that solutions are technically sound


Build, Content Management and System Configuration  
1. Implement and may prioritize requested changes or projects for the system in a timely manner while proactively communicating with end users
2. Maintain / troubleshoot build within EHR    
3. Modify Epic content as prescribed by the project team
4. Communicate /participate in the implementation/optimization efforts receive approval from the governing body
5. Focus on patient safety when analyzing system configuration and enhancements
6. Perform medium risk/complex system maintenance as needed
7. Perform routine revisions to meet build metrics
8. Provide functional expertise with clinical workflow understanding to optimize the design and development of systems
9. Provide technical expertise or the design and development of systems


1. Provide support and problem resolution to customers
2. Respond to requests in a timely manner while proactively communicating expectations for procedures, service arrival (ETA), or project deliverables to stakeholders
3. Participate in after-hours application support and downtime procedures
4. Obtain technical and workflow knowledge of assigned applications to better troubleshoot and resolve incident
5. Facilitate issue resolution with Epic technical support


Liaison, Networking Skills and Business knowledge   
1. Collect information regarding potential system enhancement and workflow resolution to customers
2. Establish and maintain liaison relationships with customers and OneIS to provide effective technical solutions and customer service
3. Collaborate with senior analysts to obtain technical and workflow knowledge of business operations
4. Attends meetings, participates in workgroups, and/or serves on committees as needed


1. To provide innovative, quality, and sustainable IT solutions and services. Our success is driven by our people through Integrity and Trust, Partnership, and Quality.
2. Promotes trust, respect, support, and honestly with customers and each other.
3. Commits to being a good partner focused on building productive, collaborative, and trusting relationships with our customers and each other.
4. Models a commitment to excellence and strives to continually improve. Achieves desired outcomes, usability, and value that exceed expectations of others and our own.


Other duties as assigned

Education Required: Bachelor's degree.


Certification Required: Must obtain Epic certification issued by Epic within 180 days of date of entry into job.


Preferred certification: Epic Cadence


Experience Requried: Two years of clinical, relevant healthcare information technology, or relevant business experience. May substitute required education with years of related experience on a one to one basis. 


Must pass pre-employment skills test as required and administered by Human Resources.


It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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