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Information Technology
140229 Requisition #
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The EHR Systems Analyst is a primary support contact and is responsible for developing and maintaining in-depth knowledge of the Epic system and serves as a bridge between end users and the EHR Analytics & Reporting Team.  He/she conducts regular day-to-day communication with the EHR Team, reviews the software, analyzes business operations, and works with Epic and MD Anderson Clinical/Business Representatives/Subject Matter Experts to tailor the EHR Analytic deliverables to fit MD Anderson’s needs or to provide technical expertise in the design, implementation, and support of the EHR Analytic deliverables. On an as needed basis, he/she performs in-depth analyses of workflows, complex data analysis, data collection, report details, and other technical issues associated with the use of Epic software. He/she is also responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications.

Standards & Testing  
In order to be adequately prepared and trained to build, test and optimize the Epic system, MDA requires that Epic certification be obtained within 180 days of hire.  Required certifications must be maintained as assigned.**

1. Adhere to standard operating procedures and maintain build and testing standards (SME Signoff or governance sign off)
2. Adhere to the best practices set by IS division as well as MDA policies, procedures, and standards
3. May assist with document preparation as needed for the implementation of enhancements 
4. Follow documented change control processes
5. May perform testing to ensure that solutions are technically sound

Analysis, Build, Content Management and System Configuration  
1. Implement requested report/analytic changes, new report requests, metrics, extracts, Cogito data models or projects in a timely manner while proactively communicating with end users
2. Participate in data analysis and deliver visualizations for end users with Epic Cogito Suite and Institutional BI platforms. 
3. Perform problem solving and formulation and testing of hypotheses and analysis of data.  Designs simple queries using structure query language and ensures analytic methodologies are followed and makes recommendations where necessary. 
4. Research whether integration effort can be performed within the reporting deliverable or requires additional integration efforts. 
5. Develop integration specifications and provide problem-solving expertise and analysis of data to develop analytics integration designs.
6. Participate in the implementation/optimization/upgrade efforts
7. Perform low risk/complex system maintenance as needed with supervision
8. Perform routine revisions to meet build metrics as needed with supervision
9. Provide technical expertise or the design and development of Analytic Deliverables

Support & Maintenance   
1. Provide institutional, department and one-on-one training on analytics deliverables
2. Participate in team support model for example: customer queue monitoring, analytic security, change control, application database maintenance, etc. 
3. Assist in providing support and problem resolution to customers
4. Respond to requests in a timely manner while proactively communicating expectations for procedures, service arrival (ETA), or project deliverables to stakeholders
5. May participate in after-hours application support and downtime procedures
6. Obtain technical and workflow knowledge of assigned applications to better troubleshoot and resolve incident
7. Facilitate issue resolution with Epic technical support

Liaison, Networking Skills and Business knowledge   
1. Performs requirements gathering and analysis. Identify and scope the client’s problem and needs and actively gather detailed requirements. 
2. Analyze requirements to develop initial design concept and technical approach that supports institutional decision-making with regard to clinical, research, financial, or operational requirements. 
3. Establish liaison relationships with customers and OneIS to provide effective technical solutions and customer service
4. Collaborate with senior analysts to obtain technical and workflow knowledge of business operations 
5. Attends meetings, participates in workgroups, and/or serves on committees as needed

1. To provide innovative, quality, and sustainable IT solutions and services. Our success is driven by our people through Integrity and Trust, Partnership, and Quality.
2. Promotes trust, respect, support, and honestly with customers and each other.
3. Commits to being a good partner focused on building productive, collaborative, and trusting relationships with our customers and each other.
4. Models a commitment to excellence and strives to continually improve. Achieves desired outcomes, usability, and value that exceed expectations of others and our own.

Customer Focus   
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.
Performance Statement Examples
• Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs. 
• Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs. 
• Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns. 

Service Orientation   
Provide service to our stakeholders, including patients, caregivers, colleagues and each other, in a safe, courteous, accountable, efficient and innovative manner to include:
• Promoting inclusiveness and collegiality that demonstrates respect and professionalism to our stakeholders at all times
• Modeling safe, ethical behavior that mitigates risk to the institution through sound business practices, and adherence to MD Anderson’s Standards of Conduct, institutional policies and procedures
• Responding to requests in a timely manner while proactively communicating expectations for procedures, service arrival, or project deliverables to stakeholders
• Using the steps to HEAL (Hear, Empathize, Address and Learn) the relationship when service recovery is needed

Other duties as assigned

Education Required:
Bachelor's degree.

Certification Required:
Must obtain Epic certification issued by Epic within 180 days of date of entry into job.

Certification Preferred:

Experience Required:
Two years of clinical, relevant healthcare information technology, or relevant business experience. May substitute required education with years of related experience on a one to one basis. 
Must pass pre-employment skills test as required and administered by Human Resources.

Experience Preferred: 
Data Analytics
Experience in an academic healthcare setting.
Experience at The University of Texas MD Anderson Cancer Center.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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