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HR Service Center Specialist
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- HR Service Center 104300
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- 180776 Requisition #
Position Title: Human Resources Service Center Specialist
The Human Resources Service Center Specialist supports the daily operations of the HR Service Center within the Human Resources Division at The University of Texas MD Anderson Cancer Center. The Human Resources Service Center Specialist serves as a primary liaison between HR Centers of Excellence and employees, ensuring accurate, timely, and compliant processing of transactional personnel activities while maintaining high service and accuracy standards. This role interfaces closely with Administrative and Finance processing departments to support the integrity of employee data and HR systems.
The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. Through integrated patient care, research, prevention, and education, UT MD Anderson is committed to eliminating cancer locally, nationally, and globally. The Human Resources Service Center Specialist contributes directly to this mission by delivering reliable, service-oriented HR support that enables employees and leaders to focus on patient care, research, and education. The Human Resources Service Center Specialist is expected to consistently meet performance standards, including a 95% or greater accuracy rate, while modeling institutional core values.
The ideal candidate for the Human Resources Service Center Specialist role demonstrates strong customer service orientation, analytical thinking, and effective communication skills, with the ability to manage detailed transactional work across multiple HR systems. The ideal candidate brings experience supporting HR operations, working with HRIS and payroll systems, and handling sensitive employee information with discretion and accuracy, while collaborating effectively with team members and stakeholders.
Minimum $25.48 – Midpoint $31.73 – Maximum $37.98
Why Us?
This role offers the opportunity to support UT MD Anderson’s mission by ensuring accurate and responsive human resources operations that directly impact employees across the institution. The Human Resources Service Center Specialist plays a key role in delivering dependable service, strengthening operational efficiency, and supporting a collaborative HR environment, while gaining exposure to enterprise HR systems and processes that support long-term career development and work-life balance.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
HR Service Center Operations & Customer Support
• Serve as liaison between HR Centers of Excellence and employees to support transactional HR functions
• Provide frontline assistance to employees, managers, and visitors with general HR-related inquiries
• Maintain performance standards for HR Service Center processes, including a 95% or greater accuracy rate
• Demonstrate excellent problem resolution, interpersonal, and customer service skills
• Participate in HR Service Center incentive program eligibility requirements
Badging, Reception & Front Desk Support
• Create and manage ID badges for employees, retirees, contractors, and visitors using institutional badging systems
• Process mass badge requests for special projects, orientations, and trainee programs
• Maintain badge supply inventory and perform routine cleaning of badge printers and scanners
• Coordinate with IT to troubleshoot badging software issues and update badge templates
• Rotate coverage at the HR Service Center reception desk and assist with mail, packages, parking validation, and walk-in inquiries
Employee Data, New Hire & Personnel Processing
• Process new hire information through Taleo and PeopleSoft, including manual updates when required
• Update personal, job, degree, license, certification, and additional pay information for employees
• Create and maintain Person of Interest records and process credential updates for transfers and promotions
• Process electronic Personnel Action Forms, including terminations, status changes, and additional pay items
• Support institutional ePAF training and manage personnel action inboxes and mass personnel actions
Payroll, Timekeeping & Program Support
• Provide frontline support for non-technical Kronos issues and process electronic Kronos Correction Requests
• Manage Kronos security inquiries and escalate technical issues as appropriate
• Correct errors on HRIS State Comptroller reports using Blue Zone and USAS systems
• Support the Tuition Assistance Program by responding to inquiries, processing calculations, audits, payments, and exception tracking
Contingent Worker, Compliance & System Support
• Create and maintain records and identification for contingent workers and contractors
• Support contingent worker onboarding, compliance documentation, vaccination verification, and remote work verification
• Process unemployment claims and coordinate with the Texas Workforce Commission and internal stakeholders
• Perform manual updates and corrections in PeopleSoft and Oracle HCM Cloud, including data cleanup and testing support
• Assist HR partners, Compensation, GME, and other departments with data updates and system support
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Some college level course work from a business school offering specialized training in secretarial skills. or
- Preferred: Certification Program Certification from a business school offering specialized training in secretarial skills.
WORK EXPERIENCE
- Required: 5 years Human resources, administrative, call center or clerical experience.
- May substitute preferred education for experience on a one to one basis.
- Preferred: 5 years Human resources. and
- Preferred: 1 year At least, as a Senior Human Resources Service Center Technician.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
