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IT Project Manager- IS Shared Services

Information Technology
123776 Requisition #
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The IT Project Manager, acting as the agent for the project sponsor, manages one or more medium to large cross-functional project teams responsible for one or more highly complex, risky, strategic information technology (IT) projects that span three or more organizational boundaries. Responsible for initiating, planning, executing, controlling and closing multiple medium and/or large information technology (IT) projects that address the operational needs of multiple departments in order to deliver specified requirements, meet customer satisfaction, on time, within budget, and with quality results. The position ensures appropriate management, customer, and supplier involvement throughout the life of the project. The role provides supervision and mentorship to project team members, project managers, and associate project managers.

***Ideal candidates will have financial systems experience to include at least one of the following: Accounting, HR, Payroll or Time keeping.***

Provides project management oversight and leadership and expertise on all assigned business and/or clinical data related analytics solution implementations and/or project-related activities. 

•Leads the project team and facilitates collaborative relationships with other teams within the department and teams from other IS organizations.

•Ensures the goals of the project are properly defined and agreed to by the project sponsor, the project steering committee (if applicable) and/or the stakeholders.

•Directs all phases of the project and assures that the results achieve the business objectives and strategies defined by the organization.

•Oversees the quality assurance process of project plans, timelines and product/project deliverables.

•Establishes and manages project expectations of all project stakeholders including sponsor, steering team, customers, users, and project team.

•Serves as a change agent for the implementation of effective outcomes.

•Establishes and maintains all project schedules and manages project expenses of all production schedules, including supplemental orders of installation.

•Maintains a current project budget and keeps the Enterprise Applications Manager informed of budget status as needed, escalating any issues and/or projected cost overruns.

•Defines, prioritizes, coordinates and manages the work of the project team; assigns work appropriately based on resource availability and follows up on task completion.

•Works with technical leads to manage technical-related activities with other IS resources, including integration, production support, software development, IT Services, IT Operations, IT Engineering, Enterprise Development and Integration (EDI), and Information Security.

•Manages personnel resources for the project.

•Manages financial resources through collaboration with appropriate department and CIO/IS Fiscal Operations managers/analysts.

•Adheres to established parameters for project resource management, including personnel, technical, schedule and financial.

•Develops and maintains optimal relationships with project team members, earning respect from the team and leading the project team effectively.

•Demonstrates good leadership and communication skills in leading project teams, maintaining effective communication with project team members and management.

•Demonstrates strong leadership, facilitation, negotiation, mentoring, conflict resolution and personnel management skills.

•Communicates problems/issues that may arise in determining solution feasibility and alternatives, and related information that may be useful in the performance of project activities.

•Escalates all project issues that are politically sensitive and/or may impact the welfare of the project to both the Enterprise Applications Manager and customer management, as appropriate and in a timely manner.

•Solicits vendor input as needed to resolve issues identified by the project manager or escalated by the project team.

•Provides weekly updates, attends all project meetings and communicates status of all tasks to the Enterprise Applications Manager.

•Demonstrates expertise in the application of the MDACC Project Management Methodology (PMM).

•Adheres to MDACC IS Governance procedures.  Completes project documentation as required for reporting to Quality Review, Technical Review, Information Security Review and Area IS Steering Teams and/or Workgroups in a timely manner.

•Presents project information to Area IS Steering Teams and/or Workgroups as needed in a professional and timely manner.

•Ensures project documentation is completed and maintained as the project changes or refines over time.

•Demonstrates exceptional verbal, presentation and written communication skills.

Provides systems implementation oversight and leadership for the development, enhancement and/or implementation of business and/or clinical data related analytics solution implementations and/or project-related activities. 

•Demonstrates expertise in the implementation of best practices, and leverages this expertise in the acquisition, development, implementation and maintenance of institutional information systems.

•Leads the team in learning and understanding the business need and workflow of the customer and leverages this knowledge in all implementation activities to improve efficiency and effectiveness.

•Ensures business requirements are defined using workflow analysis, regulatory and standards review, standards of professional practice and other relevant sources.  Insures customer review and approval of system requirements, system configuration, testing results validation, system readiness for go-live and final customer acceptance.

•Leads the development of process documentation, policies and procedures.

•Works with the technical team members to document the technical requirements and the technical environment, including specifications and design for hardware and software architecture.

•Ensures the design and configuration of input forms, screen designs, tables, system outputs, and interfaces that meet the business needs of the customer have been reviewed and documented.

•Ensures that end-user input is incorporated into all implementation activities.

•Ensures that all projects decisions are documented

•Oversees configuration and setup of information system related items by working with the vendor and other resources on the project team.

•Ensures the design of clear and effective system reports, adhering to institutional standards.

•Leads the team in identification, troubleshooting, and resolution of application and/or implementation issues, and insures follow-through on reported problems to final resolution.

•Ensures that security access design complies with institutional information security standards.

•Coordinates and leads the preparation and execution of test plans and test scripts, including functional, regression and load testing.

•Ensures that all testing results are documented and feedback is provided to responsible parties. 

•Ensures that the application is adequately tested and all high priority issues are resolved or have a satisfactory operational alternative (workaround) prior to system go-live.

•Determines learning needs for customer end-users and/or IS team members based on user roles and application functionality.

•Coordinates and schedules training sessions with end-users and customer groups.

•Leads the team in identifying and resolving training and/or rollout issues.

•Coordinates the development of backup, disaster recovery, security, and administration and redundancy strategies and procedures.

•Coordinates and leads the development of downtime planning and procedures.

•Coordinates the development of guidelines for ongoing production support for the production system.

•Provides on-site go-live support.

•Coordinates with the contract and resource teams and the Project Team to ensure that product evaluation and selection process meet the customer’s requirements.

Builds and maintains optimal customer relationships.  

•Develops and maintains optimal relationships with the each project’s internal customers, making regular contact with internal customers.

•Responds to and resolves customer issues in a timely manner such that the customers are satisfied with the customer service they are receiving.

•Maintain good relationships with the vendor representatives.

Promotes professional growth and development through leadership activities, continuing education and training.  

•Prepares and conducts continuing education training sessions for users and coworkers, as necessary. 

•Identifies training needs and education opportunities for team members.

•Evaluates effectiveness of training programs and modifies as necessary.

•Demonstrates a commitment to the Core Values of the organization through active participation in the Aim for Excellence initiatives.

•Coaches project team members to clarify assignments and deliverables, reviews quality of work and manages integration of the project team.

•Provides positive feedback to project team members when they make a positive contribution.

Other duties as assigned

Education Required:

Bachelor's degree. 

Experience Required:

Five years of IT experience to include three years in project management. May substitute additional years of equivalent experience for required degree on a one to one year basis or completed years of college on a one to one basis. With preferred degree three years of experience is required to include one year in project management.

Preferred Experience:

Experience with Agile, Scrum, Kanban practices

PMI certification

Experience managing data and analytics projects

Experience managing healthcare software implementation

Experience with financial systems experience to include at least one of the following: Accounting, HR, Payroll or Time keeping


Onsite Presence: Is Required


It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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