IT Support Technician - IT Services

Education Required: 

High school diploma or equivalent.

Preferred Education: 

Bachelor’s Level Degree

Certification Required:

 None

Preferred Certification:

CITAM (CERTIFIED IT ASSET MANGER);

CHAMP(CERTIFIED HARDWARE ASSET MANAGEMENT PROFESSIONAL)

CMAM (Certified Mobile Asset Manager)

ITIL V3 FOUNDATION ITIL V3 SERVICE DESIGN

Experience Required:

Two years of experience with desktop, mobile computing and/or network, including problem analysis/resolution, and installation. May substitute required education degree with additional years of equivalent experience on a one to one basis or completed years of college on a one to one basis.

Preferred Experience

Three years of IT Asset Management experience.

Three years of enterprise management of mobile devices

Knowledge of supplier management best practices.

Knowledge of state and institution-level contracting processes.

Ability to use various databases and telecom expense management software.

Onsite Presence: Is Required

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html