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Lead Ambassador
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
TMC location shift 5:30 AM -2:00 PM.
KEY FUNCTIONS
Support patient experience and visitor management. Impacts department operations and institutional patient satisfaction programs.
The main objective of the Lead Ambassador role is to offer supervision to guarantee the utmost level of patient / visitor experience as part of the institutional Welcome Initiative. This position is part of our comprehensive guest management and visitor experience strategy and influences departmental operations and institutional patient / visitor satisfaction.
Other duties as assigned.
Education Required: Bachelor’s Degree
Education Preferred: Bachelor's degree in foreign language, social science, psychology, human relations or related field.
Experience Required: One year of customer service or related experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Experience Preferred: Two years experience in a hospital setting. Verbal fluency in two or more languages (English being one of the languages).
Licensure/Certification Required: None.
Licensure/Certification Preferred: Certification in adult Cardiopulmonary Resuscitation (CPR) and First Aid.
Other Required: Must pass pre-employment skills test as required and administered by Human Resources.
Physical Demands:
Standing - Constant 67 - 100%
Walking - Constant 67 - 100%
Sitting - Occasionally 11 – 33%
Reaching - Occasionally 11 – 33%
Carrying - Occasionally 11 – 33%
Lifting - Occasionally 11 – 33%
Pushing/Pulling - Occasionally 11 – 33%
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
