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Lead Room Service Assistant-Call Center

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Food & Dining
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Room Service 124100
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144614 Requisition #
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We are hiring! MD Anderson has a Lead Room Service Assistant-Call Center opening in Houston, TX (Texas Medical Center). This position provides service to patients and guests in the selection of room service meals and nourishments utilizing a call center system, diet office, point of sale and diet analysis systems to support communications and implementation of physician orders and patient care data. This opportunity will provide some type of leadership as point of contact when Manager is not available, for the person looking for that next step in their career.  The role can work a variety of schedules depending on what the business need is, however the schedule is set up with time in advanced to be able to plan for your work life balance.     

Bilingual (any) and Call Center experience are preferred for candidates.

Responsibilities:

  • Provides guidance and assistance in coordinating operational activities and complex situations
  • Facilitates difficult and escalated issues and addresses patient concerns.
  • Funnel relevant information to manager as needed.
  • Provides assistance to patients and guests with menu selections.
  • Operates telecommunication integrated systems.
  • Ensures menu selections comply with prescribed diet, age-related needs and other patient conditions.
  • Coordinates meal service with other patient care functions.
  • Enters physician orders, patient care data and food service data and generates tray tickets, modified diet menus, patient billing and operational reports.
  • Handles confidential patient information in accordance all applicable laws and regulations.
  • Maintains sanitation of work area and equipment.
  • Inventories and assembles stock.
  • Identifies patients who have not ordered meals and assists with intervention.
  • Generates guests’ receipts.

Qualifications:

  • High school diploma or equivalent is required (Associates Degree preferred)
  • Five years of experience in a high volume call center, telephone communications, nutrition or food service is required.
  • Customer service etiquette
  • Must be flexible to work alternating schedules.

Must obtain a current Texas Food Handlers Certification within 60 days of hire or job change. Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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