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Manager, Pharmacy -Pharmacy Operations Administration

📁
Managerial/Professional
💼
Pharmacy Operations Admin 710058
📅
133663 Requisition #
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The Division of Pharmacy at MD Anderson Cancer Center strives to be the industry leader in providing premier patient-centered care, based on excellence and innovation in patient care, services, research and education. We strive to ensure safe, effective and cost-conscious medication use and to work with our health care colleagues to promote optimal drug therapy outcomes through the development of integrated, quality programs. 

Manages pharmacy operations 

Manages operations by
1. implementing and maintaining best practices as defined through legal and national standards
2. developing comprehensive quality programs to assure medication safety (follow-up on PSN reports for workflow changes as needed),
3. monitors area workflow according to defined metrics to assure all duties are performed in an efficient manner, or adjusts accordingly,
4. directing work flow and monitoring productivity, and
5. meeting patient care needs.

 

Leadership

Demonstrates leadership through
1. provision of development opportunities and ongoing feedback to employees, 
2. provision of clear direction and communication to employees within unit,
3. effective project management to meet timelines, service levels, and defined budget within defined limits
4. takes initiative to learn new procedures / technology
5. leads by example in behavior and work ethic.

 

Relationships 

Promotes relationships through
1. collaboratively working with inter- and intradepartmental team members,
2. timely resolution of conflicts and service level complaints (grievance or PSN reports),
3. timely address conflicts between staff within the department; works toward win - win solutions,
4. actively support and participation in team projects, and
5. promoting and maintaining a professional work environment.

 

Customer Focus

Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.

Performance Statement Examples

  •  Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.
  • Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.
  • Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.
  • Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.
Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when its is necessary to escalate situations to leadership to ensure customer satisfaction.

Education Required:

Bachelor's degree in Pharmacy or Pharm.D. from an accredited school of pharmacy. 


Education preferred:

Master's degree in Pharmacy Administration or related field.


Experience Required:

Five years of pharmacist experience to include three years in a supervisory/managerial role.  With preferred degree, completion of a PGY1 or PGY2 pharmacy administrative residency program can substitute for required experience.


Certifications / Licensure required, all of the following:

  • Texas State Board of Pharmacy Pharmacist license within 90 days of job entry. 

  • American Heart Association (AHA) within 30 days of job entry.

  • Basic Life Support (BLS) certification within 30 days of job entry.

  

Preferred Certification

ACPE for IV Sterile Processing

    

Onsite Presence: Is Required

  

WORKING CONDITIONS

 

 

Frequency

Deadlines
Exposure to blood, bodily fluids, and/or tissue
Hazardous Chemicals and Materials
Noise
On Call
Patient Contact
Physical Proximity
Sedentary Environment
Shift Work
Traveling
Wearing Protective Equipment
Operating Equipment
Working on uneven/slippery surface

--
Occasionally 11-33%
Frequent 34-66%
Frequent 34-66%

Frequent 34-66%
Frequent 34-66%
Frequent 34-66%

Frequent 34-66%
Rarely1-2%
Frequent 34-66%
Frequent 34-66%

 

  

PHYSICAL DEMANDS

 

 

Frequency

Weight

Arm/Hand Steadiness
Balancing
Bending/Stooping
Carrying
Climbing
Depth Perception
Driving
Eye/Hand Coordination
Fine finger movement
Foot Action
Glare Sensitivity
Handling
Keyboarding
Kneeling
Lifting
Neck Movements
Night Vision
Olfactory Perception
Pushing/Pulling
Reaching
Sitting
Squatting
Standing
Tactile Perception
Twisting
Visual Acuity
Visual Color Discrimination
Walking
Pushing/Pulling
Wrist Motion

Frequent 34-66%
Constant 67-100%
Frequent 34-66%
Occasionally 11-33%
Frequent 34-66%
Frequent 34-66%
Rarely1-2%
Constant 67-100%
Constant 67-100%
Frequent 34-66%
Frequent 34-66%
Constant 67-100%
Frequent 34-66%
Occasionally 11-33%
Occasionally 11-33%
Frequent 34-66%
Seldom 3-10%
Frequent 34-66%
Frequent 34-66%
Frequent 34-66%
Frequent 34-66%
Occasionally 11-33%
Frequent 34-66%
Frequent 34-66%
Occasionally 11-33%
Frequent 34-66%
Frequent 34-66%
Frequent 34-66%
Frequent 34-66%
Frequent 34-66%

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10-20 lbs
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20-50 lbs
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20-50 lbs
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--
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--
--
--
--
--
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10-20 lbs
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COGNITIVE DEMANDS

 

Analytical Ability
Appropriate Behavior
Attention to detail
Comprehending
Creativity
Critical Thinking
Following Instructions
Giving and Receiving Constructive Feedback
Interpersonal Skills
Mathematical Skills/Reasoning
Memorizing/Remembering
Oral Communication
Organizing
Performing in a Leadership Role
Problem Solving
Reading Skills/Comprehension
Responding in emergency situations
Selective Attention
Working Alone
Written Communication

 

 It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

 

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