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Materials Management Supervisor - Customer Service
The University of Texas MD Anderson Cancer Center is home to Materials Mgmt Services Ops, a department responsible for supporting the continuity of supply operations that serve clinical, surgical, laboratory, research, and support service areas. The Supervisor of Materials Management provides leadership for customer service operations within the Consolidated Services Center (CSC), ensuring timely issue resolution, operational coordination, and service excellence across supply chain functions.
UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The Supervisor of Materials Management plays a critical role in maintaining customer satisfaction, operational efficiency, and uninterrupted access to supplies that support patient care. The Supervisor of Materials Management partners with operational and clinical stakeholders to strengthen service delivery and support organizational goals.
The ideal candidate will have experience leading customer service or supply chain operations in a complex healthcare environment, with demonstrated ability to manage customer relationships, coordinate issue resolution, support operational teams, and communicate effectively across multiple stakeholder groups. The ideal candidate will have AI experience, warehouse distribution, and creating reports for dashboards.
Salary Range (40-hour work week): Minimum $32.93/hour – Midpoint $41.11/hour – Maximum $49.28/hour
The typical work schedule is Monday – Friday 8am – 4:30pm.
Work Location: Onsite
Why Us?
At UT MD Anderson, this role directly supports the mission of delivering exceptional patient care by helping ensure critical supplies and services are available when and where they are needed. The position offers opportunities to lead service improvement initiatives, collaborate with multidisciplinary teams, and contribute to operational excellence while maintaining a consistent work schedule that supports work-life balance.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. • Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. • Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. • Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Customer Service Operations & Service Recovery
• Serve as the primary point of escalation for customer concerns related to warehouse fulfillment, deliveries, backorders, stock availability, and service requests
• Coordinate resolution of customer issues through collaboration with Distribution, Inventory Management, Procurement, and operational teams
• Ensure customer interactions are handled professionally, timely, and with a focus on restoring confidence and maintaining continuity of care
• Track and trend service issues to identify root causes and implement corrective actions
Warehouse Coordination & Order Fulfillment Excellence
• Oversee daily customer service workflows supporting order fulfillment, replenishment requests, emergency deliveries, and supply inquiries
• Monitor service levels and operational metrics to ensure customer expectations and departmental standards are achieved
• Coordinate communication across warehouse functions to minimize delays and improve order accuracy
• Support contingency planning during supply interruptions, urgent requests, and high-volume operational periods
Customer Relationship Management & Stakeholder Engagement
• Build and maintain collaborative relationships with nursing units, perioperative services, ambulatory clinics, laboratory teams, research departments, and support services
• Conduct regular outreach to understand customer needs, gather feedback, and improve service delivery
• Facilitate service review meetings and communicate performance outcomes and improvement opportunities
• Promote a customer-focused culture across CSC operations
Team Leadership & Operational Support
• Provide day-to-day leadership and guidance to warehouse customer service personnel and serve as a resource to operational staff
• Support onboarding, training, and competency development to establish consistent service expectations
• Reinforce accountability, customer service standards, and effective communication practices
• Assist leadership with staffing coordination, workload prioritization, and operational readiness planning
Communication & Service Coordination
• Ensure proactive communication regarding backorders, delivery delays, product substitutions, and operational impacts
• Facilitate effective information flow between CSC teams and customer departments to support informed decision-making
• Maintain documentation and reporting related to customer interactions, issue resolution, and service performance
• Promote transparency and responsiveness to strengthen trust and partnership across the organization
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's Degree or
- Preferred: Bachelor's Degree
WORK EXPERIENCE
- Required: 5 years Inventory, logistics or a related field to include two years of team lead/supervisory experience. or
- Required: 3 years Inventory, logistics, or related field to include two years of team lead/supervisory experience with Associate's degree. or
- Required: 1 year Inventory, logistics, or a related field to include one year of team lead/supervisory experience with Bachelor's degree.
- : May substitute years of required experience to include two years of team lead/supervisory experience.
- : Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
- Preferred: AI experience, warehouse distribution, and creating reports for dashboards.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
