Medical Assistant - Head & Neck Clinic

MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY 

JOB SPECIFIC COMPETENCIES
The ideal candidate will have prior experience working with patients in an Ear, Nose, and Throat ( ENT ) or Head and Neck clinic setting. 

Maintenance of Instruments  

• Cleans and prepares instruments in accordance with institutional policy and center guidelines.
• Prepares/stocks rooms with needed instruments.

Equipment maintenance 

• Transport equipment across the institution as indicated.
• Notify appropriate resource (i.e. Biomed) as needed for equipment repair.

Communication/Respect  

• Uses appropriate communication skills with team members.
• Accepts and incorporates constructive feedback into professional practice.
• Can locate and utilize institutional and departmental policies and procedures. 

Demonstrates acceptable productivity and practices cost containment safely and effectively.  

o          Prioritizes and completes all work in an effective and efficient manner.
o          Demonstrates initiative, resourcefulness and flexibility.
o          Effectively and efficiently uses time, equipment and supplies.

Functions as an interdependent and supportive team member for fostering constructive relationships with co-workers, managers and other.  

o          Provides support and assistance, as appropriate.
o          With direction, remains calm and purposeful and responds in an appropriate, professional manner in emergent or chaotic situations.
o          Participates in clinic meetings/activities and supports the clinical, departmental and organizational philosophy and goals.
o          Values differences by listening to and appreciate other points of view.
o          Helps team members to serve our patient population.

Accepts responsibility for own growth/development.  

o          Participates in in-services and ongoing education programs.
o          Remains current on all in-service/education/certification requirements for position as appropriate.
o          Exchanges constructive feedback with peers and other.
o          Demonstrates initiative in developing and implementing personal action plan for performance improvement

Other duties as assigned

COMPETENCIES

Analytical Thinking - Gather relevant information systematically; break down problems into simple components; make sound decisions.

Oral Communication - Express ideas clearly and concisely in groups and one-to-one conversations; create an environment with open channels of communication.

Equipment Usage and Safety Preparedness - Employee maintains expectations for safety preparedness, including but not limited to: Orientation to new equipment, Employee Education Event, CPR training, fire drills.

Technical/Functional Expertise - Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others. 

With Drive, you see that you can serve as a leader whether you have a formal leadership role or not.  You tackle problems, move past setbacks and hardships, and don’t lose sight of your goals. (Competencies: Self-Confidence, Analytical Thinking, Innovative Thinking, Technical Expertise)

You demonstrate Professionalism by setting the example for others and consistently modeling MD Anderson’s values and service standards.  You communicate effectively in a variety of ways. (Competencies: Inspire Trust, Oral Communication, Written Communication)

Having Coachability means you are engaged in relentless learning.  You constantly ask questions and stay curious.  You understand that the organization constantly evolves, and you should as well. (Competencies: Develop Oneself, Adaptability)

CORE VALUES

Caring: By our words and actions we demonstrate caring toward everyone. 

• We are sensitive to the concerns of our patients, their loved ones and our colleagues. 
• We are respectful and courteous to each other and practice cultural humility. 

Integrity: We work together with professionalism to merit the trust of our colleagues and those we serve in all that we do. 

• We hold ourselves, and each other, accountable for our work – decisions and data – and for practicing our values and ethics. 
• We communicate frequently, honestly, openly and responsibly. 

Discovery: We embrace creativity and seek new knowledge from different perspectives. 

• We encourage continuous learning, seeking out information and new ideas. 
• We team with each other to identify and resolve problems. 
• We seek personal growth and enable others to do so. 

Safety: We provide a safe environment – physically and psychologically – for our patients, for our colleagues and for our community. 

• We create a sense of security and empowerment and are committed to keeping one another free from harm. 
• We embrace a framework and best practices for the highest quality of care and service. 
• We inspire trust by modeling excellence in our work and acceptance of each person’s contributions. 

Stewardship: We protect and preserve our institutional reputation and the precious resources – people, time, financial and environmental – entrusted to us. 

• We prioritize the health and well-being of each other. 
• We act responsibly to safeguard the institution’s finances. 
• We ensure the proper care and use of time, data, materials, equipment and property afforded to us.