Patient Care Technician- Diagnostic Imaging, The Woodlands

MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

The primary purpose of the Patient Care Technician (PCT) position is to provide patient care services as assigned by a registered nurse. The PCT impacts patient comfort and outcome of care.

Shift / Hour:  Monday - Friday (rotating weekends) / 9:30a-6p

CORE VALUES

Caring: By our words and actions we demonstrate caring toward everyone. 

• We are sensitive to the concerns of our patients, their loved ones and our colleagues. 
• We are respectful and courteous to each other and practice cultural humility. 
• We promote and reward teamwork. 

Integrity: We work together with professionalism to merit the trust of our colleagues and those we serve in all that we do. 

• We hold ourselves, and each other, accountable for our work – decisions and data – and for practicing our values and ethics. 
• We advocate for our workforce, for those we serve and for our community. 
• We communicate frequently, honestly, openly and responsibly. 

Discovery: We embrace creativity and seek new knowledge from all perspectives. 

• We encourage continuous learning, seeking out information and new ideas. 
• We team with each other to identify and resolve problems. 
• We seek personal growth and enable others to do so. 

Safety: We provide a safe environment – physically and psychologically – for our patients, for our colleagues and for our community. 

• We create a sense of security and empowerment and are committed to keeping one another free from harm. 
• We embrace a framework and best practices for the highest quality of care and service. 
• We inspire trust by modeling excellence in our work and acceptance of each person’s contributions. 

Stewardship: We protect and preserve our institutional reputation and the precious resources – people, time, financial and environmental – entrusted to us. 

• We prioritize the health and well-being of each other. 
• We act responsibly to safeguard the institution’s finances. 
• We ensure the proper care and use of time, data, materials, equipment and property afforded to us.

JOB SPECIFIC COMPETENCIES
 

Partners with Health Care Team and Effective Communication Partners with Health Care Team: 

a. Responsibilities include completion of routine or advanced patient care assignments as delegated. 

b. Understands critical changes to patient status and reports concerns to appropriate nursing staff. Escalates patient safety issues to charge nurse/leadership team. 

c. Works with multidisciplinary team members to identify and address patient care needs. 

d. Effectively and professionally resolves conflict with team members, provides and receives timely feedback to ensure collaboration and positively impact patient care and patient satisfaction scores. 

e. Participates in team and peer evaluations. 

f. Demonstrates superior customer service in all interactions with patients, families, visitors, and colleagues. 

g. Always identify patients according to Institutional Policy. 

h. Provide nourishment to patients as directed by the clinical nurse. 

i. Remove peripheral IV. Supports Patients: 

a. Aids in completion of activities of daily living, mobilization, admit/discharge, and vital signs in a distinct patient setting. 

b. Encourages patients in progression of wellness and promotes independence. Work Environment and Systems Work Environment: 

a. Maintains environment in a clean, safe, and orderly manner. 

b. Maintains unit and institutional competencies and adheres to legal and regulatory requirements. 

c. Participates in unit projects focused on improving patient outcomes. 

Systems: a. Demonstrates knowledge and utilization of computers, equipment, and software programs to enter patient data, access information, and communicate with the multidisciplinary team. 

b. Successfully complete required on-line training. 

c. Demonstrate accountability by reviewing electronic/written communication from the Division of Nursing and MDACC.

 d. Participate in educational events and competency check off. 

e. State purpose and whereabouts when leaving the unit. 

PCT Position Description Addendum for Patient Care Technician 

• Promote a safe environment of care through extensive knowledge on operating, maintaining, and cleaning of all equipment. • Clean/ disinfect cardiac monitoring cable, stretchers, and wheelchairs and return them to the designated storage locations. • Strict compliance with the principles of aseptic technique when providing care to patients. • Always identify patients according to institutional policy • Escalate patient safety issues to charge nurse/ leadership team • Assist in obtaining vital signs. • Make sure bedside table, telephone and call light within patients’ reach • Assist in ambulation, out of bed to chair and/or going to bathroom or commode • Provide nourishment to patients as directed by the clinical nurse • Empty drains and Foley catheters • Remove peripheral IV • Document in electronic health record • Assist patient/family with gathering personal belongings • Transporting patients safely to and from the perioperative area in a timely manner so to not delay patient care. • Order SCD's, pillows, linens and supplies • Discard disposable equipment, supplies, trash, suction canisters, etc • Maintain supply inventory management and audit for expired items. • Handle and transport laboratory specimens and samples prompt • Assist in identifying barriers to patient care and solutions • Participate in educational events and competency check off 

Other duties as assigned 

COMPETENCIES

Self-Adaptability - Work in situations involving uncertainty, shifting priorities, and rapid change; deal constructively with mistakes and setbacks; demonstrate flexibility. Equipment Usage and Safety Preparedness - Employee maintains expectations for safety preparedness, including but not limited to: Orientation to new equipment, Employee Education Event, CPR training, fire drills.

 Patient Care - Employee demonstrates population-based competencies (age-specific) that cross the continuum of care; Employee functions within their professional scope. Professionalism - Employee demonstrates commitment to collaborative professional relationships with physicians and all members of the heath care team. Team with Others - Initiate, develop, and manage relationships and networks; encourage collaboration and input from all team members; value the contributions of all team members; balance individual and team goals.Position Description Addendum for Patient Care Technician
•           Promote a safe environment of care through extensive knowledge on operating, maintaining, and cleaning of all equipment.
•           Clean/ disinfect cardiac monitoring cable, stretchers, and wheelchairs and return them to the designated storage locations.
•           Strict compliance with the principles of aseptic technique when providing care to patients.
•           Always identify patients according to institutional policy
•           Escalate patient safety issues to charge nurse/ leadership team
•           Assist in obtaining vital signs.
•           Make sure bedside table, telephone and call light within patients’ reach
•           Assist in ambulation, out of bed to chair and/or going to bathroom or commode
•           Provide nourishment to patients as directed by the clinical nurse
•           Empty drains and Foley catheters
•           Remove peripheral IV
•           Document in electronic health record
•           Assist patient/family with gathering personal belongings
•           Transporting patients safely to and from the perioperative area in a timely manner so to not delay patient care.
•           Order SCD's, pillows, linens and supplies
•           Discard disposable equipment, supplies, trash, suction canisters, etc
•           Maintain supply inventory management and audit for expired items.
•           Handle and transport laboratory specimens and samples prompt
•           Assist in identifying barriers to patient care and solutions
•           Participate in educational events and competency check off

Other duties as assigned

With Social Intelligence, you understand the importance of creating an environment where yours and others’ ideas, experiences, perspectives, contributions, and well-being are valued. (Competencies: Awareness, Humility, Cultural Competence)

With Drive, you see that you can serve as a leader whether you have a formal leadership role or not.  You tackle problems, move past setbacks and hardships, and don’t lose sight of your goals. (Competencies: Self-Confidence, Analytical Thinking, Innovative Thinking, Technical Expertise)

You demonstrate Professionalism by setting the example for others and consistently modeling MD Anderson’s values and service standards.  You communicate effectively in a variety of ways. (Competencies: Inspire Trust, Oral Communication, Written Communication)

Through Emotional Intelligence, you maintain awareness of your own emotions and the emotions of those around you.  Use nonverbal cues and feelings to engage others in a responsive way. (Competencies: Active Listening, Teaming, Self-Reflection)

Having Coachability means you are engaged in relentless learning.  You constantly ask questions and stay curious.  You understand that the organization constantly evolves, and you should as well. (Competencies: Develop Oneself, Adaptability)