Patient Services Coordinator (7pm-7am) - G17 Stem Cell Unit

The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.”   MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. 

The Inpatient Stem Cell Transplant & Cellular Therapy unit is a 48 bed unit and is one of our designated immunotherapy floors, administering research protocols involving immunotherapy and CARTOX therapy to patients, including Phase 1 clinical trials.  As such, our staff receive additional training to develop the skills needed to provide exceptional care to patients receiving this progressive therapy.

The ideal candidate must have a high school diploma or equivalent and three years of recent work experience. Prefer at least one year of recent patient care experience.  Must be comfortable working with kids.

Shift:  The job is 100% on-site.  Ideal candidate will work 3-12 hour shifts from 7mp-7am with rotating weekends and holidays.

Summary:
The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician &clinic template maintenance, expediting clinic flow, obtaining vital signs and preparing exam rooms, processing the accurate completion of all charge capture activities, assisting in the identification and authorization of managed care patients, and all other tasks as delegated by the Center Director.

Key Functions

1. Interpret & coordinate physician’s orders to schedule diagnostic tests, procedures, treatments, & physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician & patient care are kept to a minimum. Will ensure quality patient care in relation to the patient’s prescribed diagnosis treatment, &other directives from physicians, nurses, and/or administrators.

2. Clearly & accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule &the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear & understandable voice.

3. Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution’s standards of customer service &quality patient care. Responsible for monitoring expediting clinic flow.

4. Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous &friendly manner. Take accurate & complete messages.

5. Responsible for the security &confidentiality of patient information at all times. Will advise patients/family members of available services & use appropriate customer service skills when interacting with co-workers, patients, &patient family members, internal/external customers.

6. Maintain a highly professional &positive attitude regardless of workload & stress level. Utilize time in an efficient manner by completing duties as prescribed by due states or patient’s needs. Demonstrate initiative &seek out additional tasks.

7. Other duties as assigned.