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Patient Services Coordinator - Clinical Trials Lab Services
Opportunity to join one of the world's most respected centers devoted to cancer patient care, research, education and prevention.
The MD Anderson Clinical Trials Lab Services (CTLS) team specializes in research biospecimen collection of blood, urine, buccal, and hair. The CTLS lab provides prompt and accurate processing, storage, tracking, and shipment of specimens.
The primary purpose of the Patient Services Coordinator position is to perform operational and clinical tasks including but not limited to patient appointment and consult scheduling; scheduling diagnostic tests, expediting clinic flow, accurate processing and completion of charge captive tasks and assisting in invasive identification and authorization. Requires knowledge of and execution of selected tasks related to direct patient care. Operations and clinical support are the major function of this position. Requires flexibility and the ability to function in multiple patient support capabilities as delegated by the charge nurse or center management team.
The ideal candidate will have prior experience, in a healthcare setting, managing front desk operations, scheduling and expediting clinic flow. Experience with EPIC preferred. The position is 100% onsite, Monday - Friday 9:30am-6:00pm.
KEY FUNCTIONS
Patient Interaction: (50%)
Greets, orients, and answers questions.
Consistently provide updates to patients on unit status.
Schedule patient visits, diagnostic tests, treatments and procedures.
Assist in maintaining a safe environment for patients, co-workers and visitors.
Provide patients with pagers when the unit it full.
Communication with Patients and Multidisciplinary Team: (25%)
Notify physician/research team when orders are needed.
Manage schedule requests in a timely and efficient manner.
Communicates pertinent information regarding appointments, scheduling, and necessary preparation and/or changes to patients, families, physician, research team members and others centers via in person, phone, mail, by online applications or secure messaging.
Provide communication to research team when patients do not arrive for their appointments within 4 hours.
Provide consistent updates to the ORS System, Lab Tracker and/or ARMADA.
Record Maintenance: (25%)
Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
Consistently submit CTRC Scanned nurse log, DPA, and sign in forms to correct folders.
Completed patient packs for the next day appointments. Pull all orders and provide patient labels as directed.
Maintain scheduling work queue and EKG logs.
Maintain Rounding logs and patient room/nurse assignment log.
Keep early bird forms, chemotherapy books, available in the lobby for patients.
Other Duties Assigned.
MD Anderson offers our employees:
* Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.
* Group Dental, Vision, Life, AD&D and Disability coverage.
* Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
* Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
* Tuition Assistance Program after six months of service.
* Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
* Employer paid life, AD&D and an illness-related reduced salary pay program.
* Extensive wellness, recognition, fitness, employee health programs and employee resource groups.
* Opportunities for professional growth through Career Development Center and Mentoring programs.
EDUCATION
Required:
High school diploma or equivalent.
Preferred:
Bachelor’s degree from an accredited university or college, preferably in Health Services Administration or Business.
EXPERIENCE
Required:
Three years of relevant work experience.
Preferred:
Experience in a patient care or healthcare administration setting.
EPIC experience.
May substitute additional education for required experience on a one to one basis.
OTHER
Required:
Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
