Patient Services Coordinator - Endoscopy

KEY FUNCTIONS

Block Scheduling & Template Management:

Reviews case requests for endoscopy procedures. Schedule, modify, remove and place add-on cases to the schedule using OneConnect OpTime. 
Coordinates appropriate procedure date with patient/referring team.  Communicates procedure date to appropriate referring team members as necessary.  
Schedules accurately based on physician specialty, assigned sedation block type (total IV anesthesia and moderate sedation), and equipment and room availability. 
Collaborates with multidisciplinary team to coordinate patient appointments to insure completion of pre-procedure testing and post-procedure device assessments. 
Manages physician block schedule using Gastroenterology, Hepatology & Nutrition Clinic Template, Inpatient Consults On-Call and ERCP On-Call Schedules. 
Maintains and updates physician unavailable time using master calendar. 
Maximizes procedure room utilization by releasing procedure blocks during physician unavailable time and extending time to available physician. 
Performs daily reconciliation and optimization of block schedule to insure effectiveness and efficiency of scheduling.   
Reviews individual physician case load in order to identify preferences and requirements related to procedure type, time and facilities.   
Coordinates procedure rooms based on staffing patterns of physician, anesthesia and procedure type. 
Reschedules patients within the appropriate time frame as detailed in rescheduling guidelines.​  

​​Oral and Written Communication:

Uses excellent oral communication and listening skills to communicate with patient, MDACC physician and clinical staff regarding obstacles to access.  
Responds to myMDAnderson patient inquiries/messages within one business day using In-Basket. 
Responds to In-Basket, email and voice messages in a timely manner. 
Answer phone calls in a timely manner via login to AVAYA system. 
Communicates procedure plan and educates patients about preparation for procedure using triage nurse.  
Performs pre-procedure phone calls as necessary to assist triage nurse.​  

​​Registration/Documentation:

Reviews, update and/or collects complete and accurate demographic and financial data during check-in process to ensure appropriate financial screening of patients. Verifies data during procedure to ensure compliance with required forms and consents.  
Completely and accurately documents communications with patients and treatment team using OneConnect or email. 
Updates relevant patient information in order to maintain an accurate patient record. Responsible for the security and confidentiality of patient information at all times.  
Handles and processes a complex and varied series of documents and situations to optimize scheduling.  

Other duties as assigned.