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Patient Services Coordinator (eve/night) - G18 Stem Cell
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public.
SUMMARY
Schedules patient visits, physician appointments, diagnostic tests, procedures, and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records.
The ideal candidate will be highly organized and customer-focused with customer service in a healthcare setting. Experience working in a fast-paced office environment is also preferred.
The working hours for this position will be 3-12/hour shifts working 7pm-7am with rotating weekends and holidays.
JOB SPECIFIC COMPETENCIES
Communication with patients/family and multidisciplinary teams
Patient/Family Interaction:
- Greets, orients and answers questions.
- Advises patients and family members of available services.
- Schedules and coordinates patient appointments including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
- Assists in maintaining a safe environment for patients, co-workers, and visitors.
Multidisciplinary Teams:
- Utilizes interpersonal and communication skills to ensure that customer requests and needs are met.
- Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
- Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.
Record Maintenance
- Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
- Updates relevant patient information to maintain an accurate patient record.
- Responsible for the security and confidentiality of patient information at all times.
- Handles and processes a complex and varied series of documents and situations.
- Focuses on deadlines, specifically the time and/or date in which a particular task or assignment is due for completion.
Other duties as assigned.
EDUCATION: High school diploma or equivalent.
EXPERIENCE: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
