Coordinates tasks associated with patient services.
JOB SPECIFIC COMPETENCIES
Customer Service
Greets, provides information and directions to customers. Advises patients and family members of available services. Handles and processes a complex and varied set of documents and situations. Listens to needs of patients and offers resources as appropriate. Responsible for maintaining confidentiality of patient information. Assists in ensuring a safe environment for patients, co-workers and visitors.
Scheduling
Processes requests and coordinates patient/program scheduling using strong verbal, listening and written communication skills. Schedules patient visits, physician appointments, diagnostic tests, procedures and treatment using workqueues and appointment desk. Communicates pertinent information regarding appointments, scheduling, and prepayment to patients, families, physicians, team members and other patient care areas. Interprets and coordinates orders with detailed chart review. Edit provider templates to coordinate patient appointments. Reschedule patient upon patient request or through worklist. Updates relevant patient information in order to maintain an accurate patient record.
Front Desk and Patient Access
Check patients in/out, answer incoming calls, respond to all patients email/phone messages, update patient information, collect copayment/prepayment, administer and print pre-assessments, and notify team of patient arrival. Confirm future appointments and utilize waitlist worklist. Responsible of assigned change fund and balancing daily cash drawer. Assists participants in registration process ensuring completion of required paperwork, inclusive of physician orders and eligibility requirements as appropriate. Accesses participant database to review patient appointments and completed assessments. Documents patient registration and activities in designated database/s.
REQUIREMENTS
Education: High school diploma or equivalent.
Preferred Education: Associate's degree in Business, Health Services Administration or related field.
Certification: None
Experience: Three years customer service experience. May substitute additional education for required experience on a one to one basis.
Preferred Experience: Experience in a patient care or healthcare administration setting.
Onsite Presence: Is Required
