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Patient Services Coordinator - Main Operating Room
Patient Services Coordinator (PSC) – Main Operating Room
Shift: Monday–Friday, 6:30 AM – 3:00 PM
WHY JOIN OUR TEAM?
Perioperative Services strives to be the safest perioperative environment in the world, to have the highest quality of perioperative outcomes, and to demonstrate the core values in our vision. Partnered with Anesthesiology and Critical Care, the Division of Nursing and the Division of Surgery, this multidisciplinary team performs more than 15,000 surgical cases each year in more than 30 operating rooms spanning the Main Building and Mays Clinic.
POSITION SUMMARY
The Patient Services Coordinator in the Main OR serves as the first point of contact for patients and families, ensuring a smooth and compassionate experience throughout the surgical process. This role provides clear communication, maintains a welcoming environment, and supports visitors with timely updates and assistance.
Key Responsibilities
- Greet patients upon arrival and proactively identify visitors in the waiting area.
- Provide clear information and directions to patients, family members, visitors, and staff.
- Monitor and replenish supplies as needed, including coffee service.
- Communicate patient status updates and movement to visitors, as appropriate.
- Maintain a clean and welcoming waiting area; coordinate with Housekeeping as needed.
- Answer incoming calls and relay messages to patients and family members.
- Escort visitors to the recovery area during designated visiting hours.
- Perform additional duties as assigned.
IDEAL CANDIDATE
- Team-oriented, professional, and patient-focused.
- Strong organizational, time-management, and multitasking abilities.
- Adaptable, reliable, and detail-oriented.
- Proficient in Microsoft Office (Word, Excel, Outlook). NLDJF LKJSADFJ
- Previous Patient Services Coordinator experience preferred.
WORK SCHEDULE
- This position typically works a Monday–Friday, 6:30 AM – 3:00 PM.
- Requires some flexibility to accommodate department needs.
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's Degree
WORK EXPERIENCE
- Required: 3 years of relevant work experience; or
- Additional education may be substituted for required experience on a one-to-one basis.
OTHER REQUIREMENTS:
- Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
