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Patient Services Coordinator - Post Anesthesia Care Unit (PACU) - Day/Evening
The primary purpose of the Patient Services Coordinator position for PACU is to provide and coordinate all tasks associated with receiving, admitting, and processing patients on the day of their surgical procedure. This position is the front-line representative of the PACU unit and as such impacts the first impression that patients and their families will have regarding the care and services they will receive from care providers in Procedural & Therapeutics Ops.
The ideal candidate will have strong customer service, communication, and problem-solving skills as well as MS Office Suite. Medical terminology or healthcare experience is a plus. Ability to work in a fast-paced setting is key.
Key Functions
- Patient Interaction:
- Greet, orient and answer questions.
- Advise patients and family members of available services.
- Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
- Work Environment:
- Assist in maintaining a safe environment for patients, co-workers and visitors.
- Transcribe and coordinate physician orders.
- Communicate pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.
- Record Maintenance:
- Prepares and maintains appointment templates and/or patient records, electronically and/or manually as directed.
- Updates relevant patient information in order to maintain an accurate patient record.
- Responsible for the security and confidentiality of patient information at all times.
- Handles and processes a complex and varied series of documents and situations.
- Financial Activities:
- Reviews and reconciles patient charge documents in accordance with established departmental processes.
- Enters technical charges as needed.
- May collect and reconcile cash payments as needed.
- Identifies and initiates the prepayment and financial counseling as appropriate.
Other duties as assigned.
Education
Required: High school diploma or equivalent.
Experience
Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
