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Patient Services Coordinator - Radiation Therapeutic Scheduling
Patient Services Coordinator - Radiation Therapeutic Scheduling
MISSION STATEMENT
The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education, and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report’s 2025–2026 rankings. It is one of the nation's original three Comprehensive Cancer Centers designated by the National Cancer Institute.
JOB SPECIFIC COMPETENCIES
Communication with Patients/Family and Multidisciplinary Teams
Patient/Family Interaction:
a. Greets, orients and answers questions.
b. Advises patients and family members of available services.
c. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
d. Assist in maintaining a safe environment for patients, co-workers, and visitors.
Multidisciplinary Teams:
a. Transcribe and coordinate physician orders.
b. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.
Record Maintenance
Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
Updates relevant patient information in order to maintain an accurate patient record.
Responsible for the security and confidentiality of patient information at all times.
Handles and processes a complex and varied series of documents and situations.
Notifies appropriate personnel of patient arrival and status, via Mosaiq and CARE/OneConnect.
Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
Reconciles appointments in both Radiation Oncology scheduling systems.
Quality
Provides high quality services, processes, programs, and products while consistently seeking ways to improve outcomes and enhance service.
Education Required - High school diploma or equivalent.
Experience Required - Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Other - Must pass pre-employment skills test as required and administered by Human Resources.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
