Patient Services Coordinator - Telemetry & Thoracic Cardiovascular Unit

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Patient Services Coordinator plays an important role in supporting patients, families, and clinical teams by coordinating appointment scheduling, maintaining records, and facilitating communication throughout the care journey.

Within the Telemetry & Thoracic Cardiovascular Unit, the Patient Services Coordinator helps ensure efficient patient access and coordination for specialized cardiovascular and telemetry care services. The Patient Services Coordinator collaborates with providers and care teams to support timely scheduling, accurate documentation, and a positive patient experience. The Patient Services Coordinator contributes to the operational success of UT MD Anderson through exceptional organizational and customer service skills.

The ideal candidate demonstrates the education, experience, and credentials needed to successfully coordinate patient scheduling, maintain patient records, support insurance verification processes, and communicate effectively with patients and healthcare teams. 

Salary Range (Hourly Equivalent): Minimum $19.23 – Midpoint $24.04 – Maximum $28.85
The typical work schedule is Evening/Night, Nights, Rotating, Varied, Weekends.(7p -7a and 3p -11p)
Work Location: Onsite

Why Us?
At UT MD Anderson, this role directly supports patient care by ensuring accurate scheduling, effective communication, and seamless coordination of services. Team members have opportunities to build healthcare administration expertise while contributing to a mission-driven organization dedicated to improving the lives of patients and advancing cancer care. The role also offers access to comprehensive benefits and programs designed to support professional growth and overall well-being.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities

The Patient Services Coordinator coordinates and schedules patient appointments while supporting patient access, registration, scheduling, documentation, and financial processes.
• Schedule provider appointments, diagnostic tests, procedures, and treatments • Prepare and maintain daily appointment templates and patient records in One Connect • Communicate pertinent information to families, physicians, team members, and other patient care areas • Prepare patient materials and documentation according to established procedures • Collect co-payments and validate patient insurance information and demographics • Update payment and patient information accurately and timely • Reconcile the One Connect cash drawer on a daily basis • Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ) • Ensure coordination of benefits and assignment of Hospital Account Record (HAR) • Follow standard operating procedures for the institution and center • Protect the security and confidentiality of patient information at all times