Patient Services Coordinator - Transition Post Anesthesia Care Unit - Nights

Job Title: Patient Services Coordinator – PACU (Night Shift)
Department: Procedural & Therapeutics Operations
Schedule: Night Shift – Two 12-hour shifts (18:45–07:15) and Two 8-hour shifts (22:45–07:15) | Weekend Commitment Required

SUMMARY

The primary purpose of the Patient Services Coordinator in the Post-Anesthesia Care Unit (PACU) is to coordinate and perform a variety of front-line administrative and patient-facing duties related to the admitting, processing, and management of patients undergoing surgical procedures. This position plays a critical role in ensuring a seamless experience for patients and families during the perioperative process and serves as the first point of contact for the PACU during the night shift.

The Ideal Candidate will have:

• High school diploma or equivalent required.

• Minimum 3 years of experience with at least two years in a healthcare or hospital setting.

• Excellent communication, customer service, and organizational skills.

• Ability to work independently and manage multiple tasks simultaneously during off-peak hours.

• Must be comfortable working night shifts and weekend rotations are required.

KEY FUNCTIONS

1. Patient Interaction

• Greet patients and families in a professional, compassionate manner.

• Provide orientation to the unit and respond to patient and family inquiries.

• Explain available services and ensure patient understanding of next steps.

• Schedule and confirm physician appointments, procedures, diagnostic tests, and treatments as needed.

2. Work Environment

• Support a safe, organized, and welcoming environment for patients, staff, and visitors.

• Transcribe and coordinate physician orders in a timely and accurate manner.

• Relay critical information regarding appointments, scheduling, and procedure preparation to appropriate stakeholders.

3. Record Maintenance

• Create and manage patient appointment templates and records, both electronically and manually.

• Ensure all patient information is up-to-date and accurate.

• Maintain strict confidentiality and security of patient information in compliance with institutional and HIPAA guidelines.

• Manage a variety of documents and information with attention to detail and accuracy.

4. Financial Activities

• Review and reconcile patient charge documents in alignment with departmental procedures.

• Enter technical charges and assist with financial documentation as required.

• May handle and reconcile cash payments during night shift operations.

• Identify the need for financial counseling and initiate prepayment processes when appropriate.

5. Other Duties as Assigned

• Assist with additional responsibilities as needed to support departmental goals and operational continuity during night shift hours.