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PBS Associate - Hospital Billing & Collections
The University of Texas MD Anderson Cancer Center offers the PBS Associate role within the Hospital Billing & Collections Department, a team dedicated to ensuring accurate, timely follow-up on medical claims to support both financial performance and patient care. The PBS Associate plays a critical role in maintaining revenue cycle efficiency by managing claims, resolving denials, and collaborating across teams to ensure compliant and effective billing practices.
UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention. The PBS Associate contributes to this mission by supporting operational excellence within the Hospital Billing & Collections Department. This PBS Associate role is integral to maintaining financial stability while enabling high-quality patient care delivery. The PBS Associate position provides an opportunity to work in a fast-paced, mission-driven environment that values precision, collaboration, and accountability.
The ideal candidate for the PBS Associate role is a detail-oriented professional with strong organizational and communication skills, capable of managing multiple priorities in a fast-paced environment. This individual demonstrates experience in billing and collections processes, including denial resolution and payor communications, and shows the ability to analyze trends and collaborate with cross-functional teams; formal education, certifications, and licenses are not specified, but relevant experience and demonstrated competency in revenue cycle processes are expected.
Minimum $21.88 – Midpoint $27.40 – Maximum $32.93
The typical work schedule is Days.
Work Location: Remote must be able to come onsite as needed.
Why Us?
At UT MD Anderson, the PBS Associate role directly supports a mission-driven organization committed to excellence in patient care and operational performance. This position offers the opportunity to develop expertise in revenue cycle operations while contributing to meaningful outcomes that impact both patients and the institution. Team members benefit from a collaborative environment that encourages professional development, process improvement, and long-term career growth while maintaining a supportive work-life balance.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Claims Follow-Up & Resolution
• Manage multiple work queues for follow-up and denial resolution to ensure prompt payment of medical claims
• Engage payor websites and initiate calls to investigate and resolve outstanding claims
• Respond promptly to third-party payor requests and patient account inquiries received from customer service
Denial Management & Appeals
• Identify denial trends and notify leadership to prevent recurring issues and delays in reimbursement
• Pursue appeals when available by collaborating with coding teams and clinical staff
• Support coding-related and medical necessity appeals to improve reimbursement outcomes
Process Improvement & Analysis
• Review assigned payor processes regularly and recommend improvements
• Identify, analyze, and escalate trends impacting accounts receivable collections
• Contribute insights that enhance overall revenue cycle performance
Documentation & Communication
• Document all account actions clearly to ensure transparency across departments
• Provide verbal and written communication to assist leadership with difficult claims and aging accounts
• Coordinate effectively with internal teams to support timely claim resolution
Training & Team Support
• Assist in departmental training by sharing payor-specific knowledge
• Support team education efforts to improve performance and compliance
• Complete special projects as assigned to enhance team effectiveness
Quality & Productivity
• Meet departmental standards for accuracy, quality, and productivity
• Perform additional duties as assigned to support departmental goals
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's Degree Business, healthcare or related field.
WORK EXPERIENCE
- Required: 3 years Experience in customer service at a call center, billing, insurance follow-up, or collections, governmental regulations and/or claims adjustment in a medical or hospital business office setting or
- Required: 1 year Required experience with preferred degree.
- Preferred: Hospital collections experience including follow up and denial management experience, experience using UB-04 (CMS-1450) forms, insurance verification/authorization, knowledge of CPT codes.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
