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Room Service Assistant - Catering
The Room Service Assistant in the department of Catering at UT MD Anderson Cancer Center in the Texas Medical Center in Houston provides timely and accurate communication and documentation regarding catering order changes, approvals, retirement requests, and cancellations in the department tracking system.
This is a part-time position, working 20 hours per week. The schedule will be Monday-Thursday, 7am to noon.
Hourly breakdown of salary range:
Minimum $18.00 - Midpoint $20.54 - Maximum $23.08
MD Anderson offers our part-time employees:
- Employee medical benefits starting on first day for employees who work 20 or more hours per week
- Group Dental, Vision, Life, AD&D and Disability coverage
- Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer paid life, AD&D and an illness-related reduced salary pay program
- Health Savings Account and Dependent Care Reimbursement flexible spending accounts
- Extensive wellness, recognition, fitness, employee health programs, and employee resource groups.
Catering at Anderson has a wide variety of catering and coffee services available and is here to provide outstanding customer service and delicious food. Our expansive, fresh, and on-trend menu items are prepared onsite daily and can be customized to accommodate the needs of any occasion or event. From delicious full-services meals, box lunches, coffee service, or anything in-between, our catering team is ready to help.
The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.” MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research, and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees, and the public.
JOB SPECIFIC COMPETENCIES:
- Strong attention to detail when reviewing orders, invoices, and approvals.
- Effective written and verbal communication for coordinating with clients, vendors, and internal teams.
- Ability to manage time-sensitive changes and prioritize urgent requests.
- Proficiency in CaterTrax and related ordering systems (on the job training).
- Accurate documentation and record-keeping practices.
- Understanding CFS system usage, approvals, and retirement request procedures (on the job training).
- Ability to follow standard operating procedures and escalate issues appropriately.
Timely Communication:
- Report all order changes (date, time, quantity, location, menu) immediately. If changes occur within three (3) days of the event, initiate a group text to the team to alert them of the change.
- Update the order and clearly mark “REVISED” on the printout. Circle all changes and prepare copies for the cooks and the north team.
Order Review Checklist:
- Complete checklist before finalizing orders.
- Date, time, quantity, and location are correct.
- Guest Count & Menu: Food and beverage quantities match the guest count.
- Special instructions are entered on the invoice.
Cancellation Procedures:
- Immediately report cancellations made within three (3) days of the event.
- Notify the team as soon as possible for large or custom orders.
- Maintain written documentation of all client and vendor communications.
Recordkeeping:
- Track all CEO-related catering requests and correspondence.
- Store custom menus, pricing approvals, and related documentation.
- Maintain records of daily orders requiring attendants.
- Save all menu signage files for events and catering setups.
EDUCATION:
Required: High school diploma or equivalent.
Preferred: Associate's degree in communications, nutrition, or related field.
EXPERIENCE:
Required: At least one year of experience in a high-volume call center, telephone communications, hospitality, nutrition, or food service. No experience required with associate's degree.
Successful completion of the MD Anderson apprenticeship program or 9 months completion of the program can be substituted for a maximum of one year of experience.
Preferred: Call center, hospitality, catering, or customer-facing office experience is needed. Bilingual Spanish would be a plus.
LICENSES/CERTIFICATIONS:
Required: Food Handlers Card within 30 days of hire.
OTHER REQUIREMENTS:
Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
