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Room Service Assistant - Room Service Call Center (Full-time| 40 hrs/week)

Food & Dining
Room Service 124100
139210 Requisition #
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The primary purpose of the Room Service Assistant position is to provide telephonic service to patients and guests in selection of Room Service meals and nourishments, support communication and implementation of physician orders and patient care data, and positively impact the quality and efficiency of telecommunication services provided by the Room Service Program to maintain patient nutrition care and ensure satisfaction. The Room Service Assistant will collaborate with Food & Nutrition colleagues in a call center environment. 

Ideal candidate will have an Associate’s degree in Communication, Nutrition or related field, and one year experience in a high volume call-center environment, telephone communications or nutrition and food service. Bi-lingual is a plus.



Customer Service Communication

  • Utilize interpersonal and customer service skills to create a positive interaction and outcome with all patients, guests, and staff. 
  • Communicate with all staff to coordinate meal and/or nourishment delivery with treatment, as appropriate.
  • Report concerns related to patient’s condition to appropriate staff.
  • Handles confidential patient information in accordance with all applicable laws and regulations.
  • Operates telecommunication integrated systems. Assist patients in making menu selections that comply with the prescribed diet and identified allergies.
  • Possess and utilize knowledge of the menu, of the foods appropriate for patients who are experiencing side effects of treatment, of age specific skills, and of the foods allowed on modified diets.
  • Must accurately follow meal pattern for diets with nutritional meal goals and communicate appropriate choices to patient.
  • Assess patient's ability to make menu selections via phone.
  • Arrange meal service for patients who are unable or prefer not to select meals.
  • Utilize translation assistance to facilitate patient menu selection.

Menu Selection

  • Enter physician orders, patient care data and food service data into CBORD NSS and Point of Sales system.
  • Reconcile NSS with CARE and Clinic Station; clarify orders, as needed.
  • Inform Wait staff of patients to be seen due to admission or diet changes.
  • Inform clinical staff of nutrition care orders and consult requests.
  • Generate menus for patients on modified diets, utilizing CBORD NSS compliance data and existing menu format.
  • Generate reports of patients who have not eaten.
  • Inform Wait staff of patients to be seen for menu selection.
  • Inform clinical staff of patients referred for nutrition intervention.
  • Enter food intake records into CBORD NSS and generate Calorie Count Analysis reports.
  • Generate tallies, guest receipts, and other operational activity and productivity reports.

Tube Feeding Preparation

  • Calculates enteral feeding preparation from physician orders.
  • Generate patient billing for tube feedings and supplements.
  • Maintain sanitation of tube feeding preparation areas and equipment.
  • Record refrigerator temperatures and discard/relocate food items per food safety guidelines.
  • Use safe food handling and sanitation procedures at all times.
  • Inventory and restock supplement and tube feeding preparation areas.
  • Receive deliveries of nutrition supplements and store.
  • Place orders for nutrition supplements.
  • Dispense nutrition supplements.


Required: High school diploma or equivalent.

Preferred: Associate's degree in Communication, Nutrition or related field.


Required: One year in a high volume call center, telephone communications, nutrition or food service. With preferred degree, no experience required.

Must obtain a current Texas Food Handlers Certification within 60 days of hire or job change. Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

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