Senior Blood Donor Technician - Mobile Blood Drives

The Donor Operations department at MD Anderson Cancer Center plays a critical role in maintaining a safe and reliable blood supply for cancer patients whose treatments often depend on life-saving blood and platelet transfusions. Through mobile blood drives held across the Greater Houston area, the team brings donation opportunities directly to the community while providing an exceptional donor experience. Every successful blood drive helps ensure patients receive the blood products they need throughout their cancer journey.

This Senior Blood Donor Technician position offers the opportunity to take on a leadership role supporting mobile blood drives while helping ensure safe, efficient blood collections and outstanding donor experiences. The role is ideal for an experienced blood donor professional who enjoys working in a fast-paced, community-focused environment, mentoring others, and making a direct impact on patient care.

In this role, you will perform and oversee blood collection activities in accordance with established standard operating procedures while maintaining compliance with all safety, quality, and regulatory requirements. You will monitor donor reactions and adverse events, ensure accurate quality control documentation, and help maintain the highest standards of donor safety throughout the donation process. Your experience and technical expertise will help support efficient mobile blood drive operations and successful collection goals.

As a senior member of the team, you will also serve as a mentor and resource for other staff, supporting the training and development of new employees, reinforcing policies and procedures, identifying opportunities for process improvement, and providing recommendations that enhance donor operations. This position offers the opportunity to help shape best practices while fostering a collaborative, high-performing team environment.

Exceptional customer service is central to this role. You will create a welcoming and positive experience for donors by building relationships, providing professional and compassionate care, resolving concerns, and representing MD Anderson throughout the community. Strong interpersonal skills, leadership abilities, and a passion for serving others are essential for success in this highly visible position.

The ideal candidate will have experience in blood collection or donor operations, strong phlebotomy and customer service skills, and the ability to lead by example while working independently in a mobile environment. Candidates who enjoy mentoring others, engaging with the community, and supporting a mission-driven organization will find this role especially rewarding.

MD Anderson offers a comprehensive total rewards package, including paid medical benefits, generous paid time off, retirement plans, tuition assistance, professional development opportunities, and additional benefits, along with the opportunity to build a rewarding career at one of the world's leading cancer centers while helping provide the life-saving blood products that cancer patients depend on every day.

**The hours for this position can start from the early mornings and go into the evenings as they are centered around mobile blood drives. The ideal candidate will have prior mobile blood drive experience**

JOB SPECIFIC COMPETENCIES

Performs all Donor Operations Processes according to Standard Operating Procedure (SOP) Remains knowledgeable of all policies, procedures and protocols. 
· Reports any requested donor results, reactions, and adverse events according to SOP. 
· Ensure quality control data is accurate, complete, and documented accordingly. 
· Adheres to all safety and regulatory guidelines.

Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external. 
· Embraces the roles and responsibilities of the Go Be Positive Customer Service Program.
· Ensures all encounters, verbal, written and silent (body language), with internal and external customers are professional and respectful.

Participates in the development and training of procedures, policies and tools to enhance donor environment functioning while ensuring a positive experience for all involved. 
· Utilizes the ten-foot rule greeting everyone in a professional and respectful manner. 
· Provides feedback when deficiencies or discrepancies in process performance are observed while supporting the training of others. 
· Offers recommendations using the change control tool for process improvement. 
· Ensures individual competency requirements are maintained including required licensures and continuing education.

Other duties as assigned