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Senior Blood Donor Technician - Northwest - Days
The Donor Operations department at MD Anderson Cancer Center plays a critical role in supporting patient care by ensuring a safe and reliable blood supply for patients undergoing treatment. The Northwest location serves as a key community-based collection site, providing convenient access for donors while maintaining the highest standards of safety, quality, and customer service.
This Senior Blood Donor Technician position offers the opportunity to take on a lead role within donor operations, supporting both daily collection activities and team performance. You will serve as an experienced resource for staff while helping ensure a consistent, high-quality donor experience that directly contributes to lifesaving patient care.
In this role, you will perform donor collection processes in accordance with established SOPs, ensuring compliance with all policies, procedures, and regulatory standards. You will monitor and report donor reactions or adverse events, ensure quality control documentation is accurate and complete, and maintain strict adherence to safety guidelines. Your experience and attention to detail will help ensure the integrity of the donor process and overall operational excellence.
A strong focus of this role is customer service and donor engagement. You will lead by example in delivering professional, respectful, and compassionate interactions with donors, colleagues, and stakeholders. Your ability to manage customer service situations effectively and create a welcoming environment will play a key role in donor satisfaction and retention.
You will also contribute to process improvement and team development, providing feedback on workflows, identifying opportunities for enhancement, and supporting the implementation of best practices. By maintaining required competencies and continuing education, you will help ensure the team remains aligned with current standards and expectations.
Success in this role requires strong communication skills, professionalism, and the ability to work collaboratively in a fast-paced environment while maintaining a high level of accountability and service excellence.
Joining the Donor Operations team at our Northwest location offers the opportunity to make a direct impact on patient care while working in a supportive, mission-driven environment. MD Anderson provides a comprehensive benefits package, including paid medical benefits, generous paid time off, retirement plans, and additional benefits, along with opportunities for career growth, leadership development, and professional advancement within a collaborative culture focused on meaningful impact.
**The ideal candidate will have at least 3 years of phlebotomy experience. The hours are 8:30am - 5pm**
JOB SPECIFIC COMPETENCIES
Performs all Donor Operations Processes according to Standard Operating Procedure (SOP).
- Remains knowledgeable of all policies, procedures, and protocols.
- Reports any requested donor results, reactions, and adverse events according to SOP.
- Ensure quality control data is accurate, complete, and documented accordingly. Adheres to all safety and regulatory guidelines.
Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external.
- Embraces the roles and responsibilities of the Customer Service Program.
- Ensures all encounters, verbal, written and silent (body language), with internal and external customers are professional and respectful.
Participates in procedures, policies, and tools to enhance donor environment functioning while ensuring a positive experience for all involved.
- Utilizes the ten-foot rule greeting everyone in a professional and respectful manner.
- Provides feedback when deficiencies or discrepancies in process performance observed. Offers recommendations for process improvement.
- Ensures individual competency requirements maintained including required licensures and continuing education.
Other duties as assigned.
Education
Required:
• High School Diploma or Equivalent
Work Experience
Required:
• 3 years of phlebotomy experience in a clinical laboratory or blood center
Licenses and Certifications
Required:
• TDL – Texas Drivers License: Class A, B or C valid Texas driver's license depending on the type and weight of vehicle to be operated and number of passengers to be carried (within 90 Days)
• Good driving record as verified with the Texas Department of Transportation (Upon Hire)
Preferred (upon hire):
• Cardiopulmonary Resuscitation (CPR)
• CPT – Phlebotomy Technician Certification: American Society of Clinical Pathologist Board of Registry (BOR) OR by the American Certification Agency (ACA) OR by the National Center for Competency Testing (NCCT)
• DPT-ASCP – Donor Phlebotomy Technician: Donor Phlebotomy certification from the American Society of Clinical Pathologist Board of Registry (BOR)
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
