Supervisor, Information Services - 4INFO Service Desk

Required Education:
Bachelor's degree in Engineering, Computer Science or related discipline.

Required Certification:
None

Preferred Certification: 
CompTIA A+ and N+ certification
One (1) desktop operating system certification on currently supported operating system.
One (1) HP printer certification on currently supported models.
CNE (Novell certification) or MCSE (Microsoft certification
Project Management Certification such as CompTIA Project
Network certification such as CompTIA’s N+ and Novell CNA or equivalent
Advanced printer certification for models currently in use in the institution
Master ASE or equivalent advanced hardware certification    

Required Experience: 
Five years of experience in technology support, analysis, or project management, to include two years lead/supervisory experience.  May substitute required degree for additional years of related experience on a one to one-year basis.  Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience.

Preferred Experience: 
Two to Three years of client/customer relations experience and/or Service Center experience.

ServiceNow experience  

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html