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Supervisor, Outpatient Services - Radiation Therapeutic Services
Supervisor of Outpatient Services
The University of Texas MD Anderson Cancer Center is seeking a Supervisor of Outpatient Services to support the Radiation Oncology Therapeutic Access & Scheduling department, which is responsible for coordinating patient access, scheduling, and front desk operations to ensure efficient outpatient care delivery. This team plays a critical role in maintaining seamless patient experiences, optimizing scheduling workflows, and supporting clinical operations.
The Supervisor of Outpatient Services at Radiation Therapeutic Services will provide leadership and operational oversight for front desk and scheduling teams while driving performance, service quality, and patient satisfaction. UT MD Anderson is a leading institution focused on cancer care, research, education, and prevention, and the Supervisor of Outpatient Services contributes directly to advancing these efforts through effective outpatient operations. The Supervisor of Outpatient Services is essential to ensuring excellence in daily operations and continuous process improvement.
The ideal candidate will have a bachelor’s degree with demonstrated leadership capability, strong emotional intelligence, adaptability, and coachability, along with experience using Epic to run reports; this individual should excel in team development, operational oversight, and driving performance improvements in a patient access or outpatient setting.
Minimum $29.09 – Midpoint $36.30 – Maximum $43.51
Work Location: Onsite
Why Us?
Joining UT MD Anderson as a Supervisor of Outpatient Services offers the opportunity to directly impact patient access and care delivery while contributing to a mission-driven organization focused on eliminating cancer. This role provides leadership growth, collaboration with clinical stakeholders, and the ability to influence operational improvements, all within a supportive environment that values professional development and work-life balance.
• Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance.
• Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options.
• Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups.
• Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.
Responsibilities
Operational Oversight
• Provide day-to-day oversight of assigned staff in front desk operations teams
• Ensure front desk procedures are documented, maintained, and consistently followed
• Monitor daily oversight of financial transactions to ensure accuracy and compliance
Staff Leadership & Development
• Supervise assigned employees including hiring, training, scheduling, and evaluations
• Coach and counsel staff to support performance improvement and professional growth
• Set productivity and quality standards in partnership with centralized operations
• Monitor staff performance and implement solutions to address gaps
Service Excellence & Collaboration
• Communicate and reinforce service excellence standards with staff
• Collaborate with centralized operations to maintain and improve service quality
• Partner with providers to improve service levels and patient scheduling processes
Process Improvement & Systems
• Assist with template management to optimize scheduling efficiency
• Implement operational changes to enhance outpatient workflows
• Utilize Epic to generate reports and support data-driven decision-making
Direct Support Functions
• Perform patient service coordinator functions when required to support operations
EDUCATION
- Required: Bachelor's Degree
WORK EXPERIENCE
- Required: 3 years Experience in a healthcare environment to include two years in a project coordination/lead/supervisory capacity.
- May substitute required education degree with additional years of equivalent experience on a one to one basis.
- Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.
- Preferred: Previous experience leading teams.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
