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Information Technology
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146136 Requisition #
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The Systems Analyst is a primary support contact and is responsible for developing and maintaining in-depth knowledge of the customer's system and serves as a bridge between end users and the technology team.  He/she conducts regular day-to-day communication with customers, reviews the software, analyzes business operations, and works with MD Anderson Clinical/Business Representatives/Subject Matter Experts to tailor the system to fit MD Anderson’s needs or to provide technical expertise in the design, implementation, and support of the customer. On an as needed basis, he/she performs in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of customer software. He/she is also responsible for developing and documenting the internal procedures that will be used in conjunction with customer applications.  

 

Infrastructure Support 
- Ensure no changes to production without an approved CMNF
- Ensure no critical system exists without an alert mechanism.
- Ensure no unplanned downtimes related to customer applications\systems.
- Ensure no scaling related outages (ex: miscalculating the number of users, load, or resources required)
- Ensure all new infrastructure setup must have appropriate redundancy in all three data centers
- Every other month patching for servers to stay compliant with Information Security requirements.  PCI servers need to be patched monthly with timely responses to audit inquiries.
- Sherlock and Cherwell tickets not older than 1 week - exceptions should have daily updates on progress
- Ensure minimal escalations from 4INFO & end users for all items in Cherwell Queue (both during business hours and afterhours)
- Ensure GRC for supported systems are kept up to date and renewed yearly.
- Attend the weekly PSR meeting and provide accurate progress updates on respective projects
- Coordinate all Information Security items related to Firewall requests, security scans and patching for customer servers
 

Provide operational support for system deployments
1. Provide support and problem resolution to customers
2. Respond to requests in a timely manner while proactively communicating expectations for procedures, service arrival (ETA), or project deliverables to stakeholders
3. Participate in after-hours application support and downtime procedures
4. Obtain technical and workflow knowledge of assigned applications to better troubleshoot and resolve incident
5. Facilitate issue resolution with vendor technical support

 

Liaison, Networking Skills and Business knowledge:  
1. Collect information regarding potential system enhancement and workflow resolution to customers
2. Establish and maintain liaison relationships with customers and OneIS to provide effective technical solutions and customer service
3. Collaborate with senior analysts to obtain technical and workflow knowledge of business operations
4. Attends meetings, participates in workgroups, and/or serves on committees as needed

 

OneIS:   
1. To provide innovative, quality, and sustainable IT solutions and services. Our success is driven by our people through Integrity and Trust, Partnership, and Quality.
2. Promotes trust, respect, support, and honestly with customers and each other.
3. Commits to being a good partner focused on building productive, collaborative, and trusting relationships with our customers and each other.
4. Models a commitment to excellence and strives to continually improve. Achieves desired outcomes, usability, and value that exceed expectations of others and our own

 

Standards & Testing:    
1. Adhere to standard operating procedures and maintain build and testing standards (SME Signoff or governance sign off)
2. Adhere to the best practices set by IS division as well as MDA policies, procedures, and standards
3. Prepare documentation as needed for the implementation of enhancements or new technology
4. Follow documented change control processes
5. Perform quality control and testing to ensure that solutions are technically sound

 

Build, Content Management and System Configuration:   
1. Implement and may prioritize requested changes or projects for the system in a timely manner while proactively communicating with end users
2. Maintain / troubleshoot build within customer application    
3. Modify application content as prescribed by the project team
4. Communicate /participate in the implementation/optimization efforts receive approval from the governing body
5. Focus on patient safety when analyzing system configuration and enhancements
6. Perform medium risk/complex system maintenance as needed
7. Perform routine revisions to meet build metrics
8. Provide functional expertise with clinical workflow understanding to optimize the design and development of systems
9. Provide technical expertise or the design and development of systems

 

Other duties as assigned

 

Education Required:
Bachelor's degree.

 

Certification Required:
None

 

Preferred Certification: 
Technical Certifications (Microsoft, Redhat, Networking, Security)

 

Experience Required: 
Two years of clinical, relevant healthcare information technology, or relevant business experience. May substitute required education with years of related experience on a one to one basis. 

 

Preferred Experience: 
Strong ability to successfully manage multiple tasks at any given point, strong relationship building skills & communication skills.
Superior problem solving, organizational, decision-making, written, oral and interpersonal skills.

 


It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
 

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