Transfusion Services Operations Support Specialist

Join MD Anderson as a Transfusion Services Operations Support Specialist and play a critical role in supporting the day-to-day operations of our Transfusion Medicine/Blood Bank department. You’ll help ensure the department has the blood products, reagents, supplies, equipment, and technology needed to support safe, efficient, and timely patient care at one of the world’s leading cancer centers.

What’s in it for you? This role offers the opportunity to take ownership of the operational functions that keep a highly specialized laboratory environment running smoothly. You’ll oversee inventory and ordering needs, work directly with vendors to troubleshoot issues, support equipment maintenance, and serve as a key resource for laboratory information and equipment tracking systems. Your work will have a direct impact on the department’s ability to meet the needs of patients and clinical teams.

You’ll also have the opportunity to become a subject matter expert in the Lab Information System, equipment tracking systems, and computer functions within your assigned areas. From proactively identifying operational needs to resolving customer concerns and helping peers and leaders maximize productivity, you’ll use your technical knowledge, organization, and problem-solving skills to strengthen daily laboratory operations.

At MD Anderson, you’ll also enjoy a comprehensive benefits package, including competitive pay, an annual merit increase program, annual incentive opportunities, an employer-funded pension contribution, medical/dental/vision coverage, generous paid time off, and opportunities for professional growth and development.

If you’re a dependable laboratory professional who enjoys problem-solving, operational coordination, and being a go-to resource for your team, this is an opportunity to make a meaningful impact within Transfusion Medicine at MD Anderson.

The ideal candidate will have blood bank experience and be MLS ASCP or BB ASCP certified

JOB SPECIFIC COMPETENCIES 

Oversee Operational needs of the Department.​  
​- Ensures and verify inventory, supplies, reagent and blood products are appropriate for the operational needs of the department. 
- Ensures all received items are suitable for use in patient testing and communicates with vendors directly to trouble shoot issues 
- Follows section’s inventory control system to assure effective use of supplies and reagents. 
- Complies with all manufacture guidelines and regulatory standards regarding equipment management and maintenance practices. 
- Complies with safety guidelines and procedures and adheres to regulatory mandates. 
- Serves as the primary liaison for reagent and blood product inventory ordering and issues and proactively communicates to vendors and leadership. 
- Maintains and troubleshoots laboratory equipment and documentation systems. 
- Serves as Subject matter expert in Lab Information System and equipment tracking system, and computer functions in assigned areas.

Enhances productivity and laboratory lab functions by demonstrating dependability.​  
​- Adjusts, prioritizes, and organizes work to achieve maximum productivity to meet the workload demands of the section. 
- Assists peers and leadership with tasks after completion of assigned work. 
- Adheres to attendance policy, begins work as scheduled. 
- Works independently, utilizes resources available to maximize efficiency.​

Customer Service​   ​
- Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external.​

Computer Skills ​   ​
- Maintains proficiency in computer functions in the lab processes. 
- Maintain up to date records of all equipment, maintenance and quality control in recording system. 
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Other duties as assigned