Blood Donor Technician - Mobile Drives

This position is for our mobile blood drives. The hours can start as early as 5am and go into the evenings depending on the mobile drive times. The ideal candidate will have mobile blood drive experience

JOB SPECIFIC COMPETENCIES

Performs all Donor Operations Processes according to Standard Operating Procedure (SOP). 
- Performs pre-donation screening, venipuncture, and post venipuncture care of donors in accordance with policies, procedures, and protocols. 
- Remains knowledgeable of all policies, procedures and protocols.
- Complies with existing policies, procedures and protocols including requirements as specified in the Safety Program. 
- Reports any requested donor results, reactions, and adverse events according to SOP.
- Ensures quality control data is accurate, complete, and documented accordingly. 
- Adheres to all safety and regulatory guidelines.
- Maintains upkeep of assigned departmental equipment. 
- Assists with the loading, unloading, set-up, and tear-down of equipment at mobile donor collection locations. 
- Accurately and legibly completes donor records in a timely manner. 
- Identifies and addresses non-routine situations arising during phlebotomy procedures and reports them to appropriate leadership. 
- Maintains an acceptable level of proficiency and competency. 
- Assists other team members in maintaining smooth workflow and processes. 
- Actively recruits donors at donor sites.

Manages all customer service interactions with diplomacy, actively facilitating resolutions to problems and addressing the needs of clients both internal and external.
- Demonstrates strong level of customer service skills and customer service focus.
- Embraces the roles and responsibilities of the Customer Service Program.
- Ensures all encounters, verbal, written and silent (body language), with internal and external customers are professional and respectful.

Participates in procedures, policies and tools to enhance donor environment functioning while ensuring a positive experience for all involved.
- Utilizes the ten-foot rule, greeting everyone in a professional and respectful manner. 
- Provides feedback when deficiencies or discrepancies in process performance are observed.
- Offers recommendations for process improvement.
- Ensures individual competency requirements are maintained including required licensures and continuing education.

Other duties as assigned