Coordinator, Patient Services - Radiation Oncology

The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report’s 2018 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.

The Patient Services Coordinator position in the Radiation Oncology Clinic at MD Anderson Cancer Center coordinates and schedules patient appointments and impacts patient care services.

The Patient Services Coordinator schedules provider appointments, diagnostic tests, procedures, and treatments. Prepares and maintains daily appointment templates and/or patient records, communicates all pertinent information to families, physicians, team members, and other patient care areas. Prepares patient materials and documentation according to established procedures. Collects co-payments and validates patient insurance and demographics. Updates payment and patient information. Reconciles cash drawer on a daily basis. Performs validation and ensures coordination of benefits. Follows standard operating procedures for institution and center. Protects the security and confidentiality of patient information at all times.

KEY JOB FUNCTIONS 

Communication with patients/family and multidisciplinary teamsPatient/Family Interaction:Greets, orients and answers questions.Advises patients and family members of available services.Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.Assist in maintaining a safe environment for patients, co-workers, and visitors.

Multidisciplinary Teams 

Transcribe and coordinate physician orders  Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging. 

Record Maintenance

Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.Updates relevant patient information in order to maintain an accurate patient record.Responsible for the security and confidentiality of patient information at all times.Handles and processes a complex and varied series of documents and situations. 

Financial Activities in accordance with established departmental processes

Reviews and reconciles patient charge documents.Enters technical charges as needed.May collect and reconcile cash payments as needed

Other duties as assigned