Director - Diagnostic Imaging Clinical Ops / Ultrasound

MISSION STATEMENT


The mission of The University of Texas MD Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

 

SUMMARY

Responsible for the overall management, leadership and direction for Ultrasound diagnostic imaging modalities/departments.

 

Ideal Candidate:  Will have Master's Degree with ARDMS in Ultrasound and 10 years in Clinical Operations.

Shift / hours / location:  Based on business needs / 100% onsite

CORE VALUES

Caring: By our words and actions we demonstrate caring toward everyone. 

• We are sensitive to the concerns of our patients, their loved ones and our colleagues. 

• We are respectful and courteous to each other and practice cultural humility. 

• We promote and reward teamwork. 

 

Integrity: We work together with professionalism to merit the trust of our colleagues and those we serve in all that we do. 

• We hold ourselves, and each other, accountable for our work – decisions and data – and for practicing our values and ethics. 

• We advocate for our workforce, for those we serve and for our community.

• We communicate frequently, honestly, openly and responsibly. 

 

Discovery: We embrace creativity and seek new knowledge from different perspectives. 

• We encourage continuous learning, seeking out information and new ideas. 

• We team with each other to identify and resolve problems. 

• We seek personal growth and enable others to do so. 

 

Safety: We provide a safe environment – physically and psychologically – for our patients, for our colleagues and for our community. 

• We create a sense of security and empowerment and are committed to keeping one another free from harm. 

• We embrace a framework and best practices for the highest quality of care and service. 

• We inspire trust by modeling excellence in our work and acceptance of each person’s contributions. 

 

Stewardship: We protect and preserve our institutional reputation and the precious resources – people, time, financial and environmental – entrusted to us. 

• We prioritize the health and well-being of each other. 

• We act responsibly to safeguard the institution’s finances. 

• We ensure the proper care and use of time, data, materials, equipment and property afforded to us.

JOB SPECIFIC COMPETENCIES


Essential Functions

Directs the operational clinical activities, patient care delivery systems and the daily operations of the modalities and imaging services locations.

Manages compliance standards and requirements as well as policies and procedures.

Participates in strategic planning, the development of growth strategies, achievement of targets and outcome improvement.

Oversees the development of operational budgets, monitors key financial indicators and performance metrics.

Manages human resources to include developing staffing plans, productivity and performance related standards.

 
Complies with all policies and standards


Other duties as assigned

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COMPETENCIES

 

With Social Intelligence, you understand the importance of creating an environment where yours and others’ ideas, experiences, perspectives, contributions, and well-being are valued. (Competencies: Awareness, Humility, Cultural Competence)

  

With Drive, you see that you can serve as a leader whether you have a formal leadership role or not.  You tackle problems, move past setbacks and hardships, and don’t lose sight of your goals. (Competencies: Self-Confidence, Analytical Thinking, Innovative Thinking, Technical Expertise)

 

You demonstrate Professionalism by setting the example for others and consistently modeling MD Anderson’s values and service standards.  You communicate effectively in a variety of ways. (Competencies: Inspire Trust, Oral Communication, Written Communication)

 

Through Emotional Intelligence, you maintain awareness of your own emotions and the emotions of those around you.  Use nonverbal cues and feelings to engage others in a responsive way. (Competencies: Active Listening, Teaming, Self-Reflection)

 

Having Coachability means you are engaged in relentless learning.  You constantly ask questions and stay curious.  You understand that the organization constantly evolves, and you should as well. (Competencies: Develop Oneself, Adaptability)

 

Customer Focus
Builds and maintains customer satisfaction with the products and services offered by the organization through skills demonstrated in communication, personalization of interaction, regulation of emotions, and proactive problem solving.






Performance Statement Examples

•  Presents a cheerful, positive manner with customers either on the phone or in person. Shows interest in, actively listens to and responds in a clear and timely manner to customer's expressed needs.

• Focuses on the customer's results, rather than own. Goes beyond basic service expectations to help customers implement complete solutions through personalized service that anticipates the customer's unspoken needs.

• Delivers services when and where the customer needs them. Explores options when unable to deliver a requested product or service, and pursues solutions until the customer is satisfied by addressing the root cause of the issue. Problem solves with patient, family member, care giver or clinical team to aid in proactively resolving issues and concerns.

• Provides to customers status reports and progress updates. Seeks customer feedback and ensures needs have been fully met.

• Talks to customers (internal and external) with a pleasant tone to find out what they need and how satisfied they are with the service. Remains in control of own reactions and responds in a manner that demonstrates appropriate nonverbal cues and complements the customer's emotions in the situation. Recognizes when it is necessary to escalate situations to leadership to ensure customer satisfaction.