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Innovation Human Factors Principal
In the Innovation Department, you’ll lead the design of human-technology systems that redefine healthcare experiences. This is more than a design role—it’s an opportunity to shape the future of patient care by creating solutions that are empathetic, visionary, and technologically advanced.
The ideal candidate for the Innovation Human Factors Principal position is a visionary leader with deep expertise in human-centered design and human-technology interaction. They excel at applying design thinking to complex healthcare challenges, creating innovative solutions that balance functionality, empathy, and user experience. This individual thrives in ambiguity, demonstrates exceptional strategic thinking, and has a proven ability to lead multidisciplinary teams in designing systems that transform patient care and institutional operations.
Key Attributes of the Ideal Candidate:
- Human-Centered Design Expertise: Skilled in designing human-machine hybrid systems, service blueprints, and prototypes that enhance usability and experience.
- Strategic Visionary: Capable of recognizing complex patterns and driving systemic interventions in multi-partner ecosystems.
- Empathy-Driven Approach: Ensures all design decisions prioritize human needs, capabilities, and limitations for optimal outcomes.
- Design Thinking Leadership: Applies design-led thinking to create multi-channel ecosystems and future healthcare experiences.
- Technical & Creative Balance: Combines strong analytical skills with creativity to deliver solutions that are both functional and emotionally impactful.
- Communication Mastery: Creates compelling visual narratives and engages stakeholders throughout the design process.
- Collaboration & Influence: Builds strong relationships with senior stakeholders and evangelizes innovation across the organization.
- Adaptability & Problem-Solving: Thrives in dynamic environments, quickly adapting to emerging technologies and evolving institutional priorities.
Key Responsibilities
Design Human-Machine Hybrid Interactions
- Lead and create human-machine experience models and holistic design systems.
- Develop service blueprints, user stories, prototypes, and visual storytelling for complex healthcare environments.
Recognize Complex Patterns
- Gather and synthesize qualitative and quantitative data for large-scale projects.
- Drive systemic interventions by identifying patterns in human-machine hybrid environments.
Empathetic Design
- Ensure design decisions across all project stages are empathetic to human needs and limitations.
- Balance functional clarity with emotional impact in user experiences.
Apply Design Thinking
- Use design-led thinking to create multi-channel ecosystems and future healthcare experiences.
- Develop visually engaging narratives and involve stakeholders in the design process.
Strategic Thinking & Leadership
- Solve complex problems using multiple approaches and tools.
- Contribute to the Innovation Center’s strategic vision and evangelize innovation across the institution.
Other Duties
- Perform additional tasks as assigned to support departmental goals.
EDUCATION
- Required: Bachelor's Degree
- Preferred: Master's Degree
WORK EXPERIENCE
- Required: 8 years In human-computer interaction, human factors, cognitive or experimental psychology or related field. or
- Required: 6 years In one of the above mentioned areas with preferred degree.
- Preferred: Human Center Design with applied experience evaluating, designing, and/or deploying AI-based systems, robotics experience, Human Factors experience evaluating human system interaction and identifying risks, experience with service blue prints, human machine models, journey/workflow mapping. Predictive analytics / algorithmic decision tools experience, conversational AI or autonomous agent workflows, emerging technology problem‑solving.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
