Merchandising Technician

The Merchandising Technician is a front-line operational role within Volunteer Services & Merchandising at The University of Texas MD Anderson Cancer Center, supporting warehouse and fulfillment operations that enable patient, visitor, and institutional engagement at the Corder Street Warehouse and the 8080A El Rio Building. The Merchandising Technician plays a critical role in ensuring the accurate receiving, storage, movement, and fulfillment of Children’s Art Project merchandise, branded ecommerce products, and Institutional Affairs inventory across warehouse locations.

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. Within this environment, the Merchandising Technician contributes directly to operational excellence by supporting inventory accuracy, timely fulfillment, and safe warehouse operations. The Merchandising Technician works collaboratively with staff and volunteers to ensure merchandise and materials are available when and where they are needed to support UT MD Anderson’s mission.

The ideal candidate for the Merchandising Technician role brings warehouse experience, including experience driving a box truck and operating a forklift. 

Position Information
Salary: Minimum: $41,000 -  Midpoint $51,000 - Maximum $61,000
Hourly Breakdown (40-hour work week): $19.71 -  Midpoint $24.52 - Maximum $29.33
Work Location: 8080A El Rio St
Typical Work Schedule: 7am - 4pm Monday - Friday. Work schedule may vary depending on business need. May include working afterhours including overtime and weekends as needed for additional support. 

Why Us?
This role offers the opportunity to contribute to UT MD Anderson’s mission by ensuring essential merchandise and materials are accurately received, stored, and delivered in support of patients, staff, and institutional partners. The Merchandising Technician role supports operational stability while offering exposure to logistics, inventory systems, and cross-functional collaboration, providing a strong foundation for professional growth within a mission-driven organization that values reliability, safety, and work-life balance.

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

Role Expectations & Conditions

• Merchandising Technicians are expected to uphold the following standards to ensure safe, accurate, and efficient warehouse and fulfillment operations:
• Maintain a consistent sense of urgency and meet operational deadlines.
• Demonstrate accuracy in counting, documentation, labeling, and verification.
• Work independently with minimal supervision and collaboratively within a team.
• Maintain a clean, orderly, and safe work environment.
• Follow all safety procedures, including proper lifting, loading/unloading, equipment operation, and emergency protocols.
• Adapt to changing operational needs, schedules, and priorities.
• Demonstrate professionalism, reliability, and attention to detail.
• Maintain required certifications (e.g., forklift) and participate in additional training as needed.

Key Competencies

Receiving & Inventory Control

• Receive, inspect, and process incoming shipments, verifying accuracy against purchase orders and packing lists.
• Unload freight using manual handling or mechanical equipment such as forklifts and pallet jacks.
• Count units, identify discrepancies, and report missing or defective items to appropriate leadership.
• Inspect customized products for conformity with original orders and escalate discrepancies as needed.
• Stock merchandise on shelves or pallets, ensuring systematic organization for accessibility and accurate identification.
• Conduct regular inventory counts and participate in cycle counts to maintain accurate stock levels and meet institutional requirements.
• Use POS (Counterpoint), inventory management systems, and cloud-based tools to track inventory movement and maintain accurate records.
• Assist in organizing warehouse layout and maintaining adequate supply levels for warehouse and fulfillment operations.
• Maintain order and cleanliness in warehouse and fulfillment areas.

Fulfillment, Outbound Logistics & Operational Support

• Pick, pack, and prepare customer orders and product transfers accurately and efficiently for all retail channels, including mail, web, special events, and corporate accounts.
• Prepare outgoing shipments, maintain shipping station software, and coordinate with carriers to ensure timely deliveries.
• Conduct quality checks on outgoing orders to ensure accuracy and customer satisfaction.
• Load and unload delivery vehicles while adhering to safety protocols.
• Complete VSM Job Requests, including delivery of approved items for Institutional Affairs, patient amenities, and other Institutional Affairs (IA) needs.
• Pull and pack inventory for Gift Shop deliveries.
• Assist with facility notifications, equipment maintenance, and routine warehouse upkeep such as sweeping, recycling packing materials, and organizing supplies.
• Assist with supervising volunteers in daily tasks and maintaining a secure, clean, and safe work environment.

Equipment Operation, Safety & Transportation

• Maintain forklift certification and safely operate forklifts, pallet jacks, and other material‑handling equipment.
• Follow institutional safety procedures, including proper loading/unloading techniques, inspections, and emergency response protocols.
• Operate an 18'–26' box truck safely and maintain accurate vehicle operation documentation.
• Adapt to changing schedules and routes based on departmental needs.
• Participate in required training or certification, including potential out‑of‑state training.
• Serve as backup support for warehouse and fulfillment colleagues as assigned by leadership.

Other duties as assigned

Physical Demands