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Pathology Referral Representative
The Surgical Pathology Services department at MD Anderson Cancer Center plays a critical role in supporting patient care by ensuring accurate handling, tracking, and distribution of pathology materials. This team serves as a central hub for coordinating the movement of slides, blocks, and documentation, directly impacting diagnostic workflows, consultations, and patient care decisions.
This Pathology Referral Representative position offers the opportunity to work in a highly detail-oriented, process-driven environment, supporting both internal teams and external partners. You will play a key role in ensuring pathology materials are accurately received, documented, and distributed in compliance with HIPAA and institutional standards.
In this role, you will manage receipt and release of pathology materials, verifying all required documentation is complete prior to acceptance or distribution. You will document all activities within the laboratory information system (LIS), ensuring accuracy and traceability for all materials handled.
You will also coordinate requests for sending materials to external facilities, working closely with internal teams, warehouse staff, and faculty to retrieve and prepare materials for shipment. This includes verifying appropriate consents and approvals, organizing materials for transport, and maintaining detailed documentation of all transactions.
Additionally, you will support conference preparation and case coordination, ensuring pathology materials are available for clinical discussions and patient care conferences. You will also maintain organization of slides and paraffin blocks for archival storage and retrieval, supporting efficient access to materials when needed.
Success in this role requires strong attention to detail, organization, and the ability to manage multiple requests in a fast-paced environment. Effective communication and a commitment to accuracy are essential, as this role directly supports diagnostic workflows and patient care.
MD Anderson offers a comprehensive total rewards package, including paid medical benefits, generous paid time off, retirement plans, and additional benefits, along with opportunities to grow within a world-renowned cancer center dedicated to excellence in patient care, research, and innovation.
**The hours are Monday - Friday 8am - 5pm. The position is 100% onsite. The ideal candidate will have 3 years of administrative experience with medical terminology experience**
JOB SPECIFIC COMPETENCIES
Receives and releases pathology materials at Reception Window
Assure that all documents and releases are present under HIPAA requirements before releasing materials. Review documents received with new cases to assure all necessary information is present before accepting. Document all actions in LIS; scan documents into LIS.
Receive and process requests to send materials to other facilities and other phone requests
Document calls received, noting all contact information and details of request. Coordinate with warehouse and departmental personnel/faculty to retrieve required materials requested. Assure all necessary release documents are received (ie patient consents, faculty releases of materials) before shipping. Prepare materials for transport. Document all actions taken in LIS; scan appropriate documents in LIS.
Prepares cases for conference requests
Receive requests from administrative support personnel, noting the time cases are needed for patient care conference. Collaborate with department and warehouse personnel to obtain slides and communicate with admin support when cases are ready for release. Document all actions in LIS.
Organizes glass slides/paraffin blocks in numerical order for archive and retrieval
Prepare materials for return by courier, commercial carrier or USPS. Processes requests for return or retrieval of slides/blocks from warehouse. Files slides and blocks from completed cases into appropriate file cabinet. Document all receipt or return of materials to warehouse or contributor in LIS
Other duties as assigned
EDUCATION
- Required: High School Diploma or Equivalent
WORK EXPERIENCE
- Required: 3 years Office or administrative experience.
- Preferred: Experience in a pathology, medical terminology, coding or healthcare environment.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
