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Patient Access Specialist - Stem Cell Transplantation Center
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report’s 2024-2025 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
The primary responsibility of the Patient Access Specialist is to facilitate accurate, efficient and courteous access to services for new patients. This includes but is not limited to communicating with referral sources, scheduling first visit appointments and registering new patients.
The ideal candidate will have experience working with health insurance plans and healthcare authorization or access processes, with CHAA or CHAM certification considered a plus. Experience supporting Stem Cell Transplantation, Oncology, or other complex specialty care programs is highly desirable. We are seeking a collaborative, respectful, and flexible professional who thrives in a team environment and can successfully balance a hybrid schedule, including weekly on-site support and full on-site attendance during the initial three-month orientation period.
MD Anderson offers employees:
• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week.
• Group Dental, Vision, Life, AD&D and Disability coverage.
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals.
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs.
• Tuition Assistance Program after six months of service.
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans.
• Employer paid life, AD&D and an illness-related reduced salary pay program.
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups.
• Opportunities for professional growth through Career Development Center and Mentoring programs.
KEY FUNCTIONS
Patient Access
• Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinical operations.
• Provides financial counseling options to patients including cost estimates, payment plans, discounts, and supplemental financial assistance; utilizing medical services overrides and account reviews as appropriate.
Revenue Integrity
• Collects complete and accurate demographic and financial data during intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents.
• Uses technical expertise to obtain insurance information, verify benefits, and secure authorizations.
Communication and Documentation
• Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access or financial clearance.
• Responds to voicemail and online messages within one business day and answer phone calls in a timely manner (within 3 rings)
• Completely and accurately documents communications with payors, patients, and the treatment team.
Other duties as assigned.
EDUCATION
Required: High School Diploma or Equivalent
Preferred: Associate's Degree Business, healthcare or related field.
WORK EXPERIENCE
Required: 3 years Experience in healthcare, insurance or related field. or
Required: 1 year Required experience with preferred degree.
Preferred: 5 years Business experience in healthcare, insurance, or a multi-specialty physician practice.
LICENSES AND CERTIFICATIONS
Preferred: CHAA - Certified Healthcare Access Associate National Association of Healthcare Access Management. Upon Hire or
Preferred: CHAM - Certified Healthcare Access Manager National Association of Healthcare Access Management. Upon Hire
OTHER REQUIREMENTS
Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html.
