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Patient Services Coordinator - Endoscopy Center
- Coordinate and schedule endoscopy procedures, appointments, and related services accurately and efficiently.
- Manage physician block schedules, provider availability, and procedure room assignments to maximize operational efficiency.
- Serve as the primary point of contact for patients and families by providing clear communication regarding scheduling, procedure preparation, and next steps.
- Collaborate with physicians, nurses, and multidisciplinary teams to support seamless patient care before and after procedures.
- Maintain and update patient demographics, physician orders, appointment templates, and electronic medical records with accuracy and confidentiality.
- Respond promptly to patient inquiries received by phone, email, and the patient portal.
- Assist with pre-procedure coordination and post-procedure scheduling while ensuring a positive patient experience.
- Safeguard patient information and maintain compliance with all privacy regulations.
- Perform additional administrative and patient support duties as assigned.
- Make a meaningful impact by supporting patients throughout their procedural care journey.
- Join a collaborative, patient-centered team dedicated to delivering exceptional service.
- Work alongside experienced physicians, nurses, and multidisciplinary healthcare professionals.
- Enjoy opportunities for professional development and career growth within one of the nation's leading cancer centers.
- Receive a comprehensive benefits package designed to support your health, well-being, and future.
- Outstanding customer service with a hospitality mindset.
- Patience, empathy, and professionalism when interacting with patients and families.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to prioritize, multitask, and adapt to changing departmental needs.
- Flexibility with work assignments, schedules, and responsibilities.
- A collaborative, team-oriented approach.
- Experience working directly with patients and coordinating schedules.
- Commitment to creating an individualized, positive patient experience.
- Ability to work effectively in a dynamic clinical environment.
EDUCATION
Required: High school diploma or equivalent.
EXPERIENCE
Required: Three years of relevant work experience. May substitute additional education for required experience on a one-to-one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
