Patient Services Coordinator - G12W GU & Hospital Medicine

The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.”   MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention.

G12W GU and Hospital Medicine, a 30-bed inpatient unit providing care to adult medical oncology inpatients with a diagnosis of solid tumor malignancies; primary services include genitourinary, breast, and internal medicine. Patients require nursing interventions for the management of chronic and acute disease related symptoms, pain control, treatment related side effects; chemotherapy and biotherapy administration: patient and family teaching.

The ideal candidate must have a high school diploma or equivalent and three years of recent work experience. Prefer at least one year of recent patient care experience.  Must be comfortable working with kids.

Shift:  The job is 100% on-site.  Ideal candidate will work 3-12 hours shifts from 7am-7pm with rotating weekends and holidays.

MD Anderson offers our employees:
- Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
- Group Dental, Vision, Life, AD&D and Disability coverage
- Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer paid life, AD&D and an illness-related reduced salary pay program
- Extensive wellness, recognition, fitness, employee health programs and employee resource groups.

Summary:
The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician &clinic template maintenance, expediting clinic flow, obtaining vital signs and preparing exam rooms, processing the accurate completion of all charge capture activities, assisting in the identification and authorization of managed care patients, and all other tasks as delegated by the Center Director.

Key Functions

1. Interpret & coordinate physician’s orders to schedule diagnostic tests, procedures, treatments, & physician appointments. Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician & patient care are kept to a minimum. Will ensure quality patient care in relation to the patient’s prescribed diagnosis treatment, &other directives from physicians, nurses, and/or administrators.

2. Clearly & accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing. Provide patients with pertinent information regarding their schedule &the preparations needed for ancillary appointments. Direct patients scheduled for diagnostic tests, treatment or other services using a clear & understandable voice.

3. Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution’s standards of customer service &quality patient care. Responsible for monitoring expediting clinic flow.

4. Receive multiple telephone calls from internal/external customers, direct calls appropriately in an expedient, courteous &friendly manner. Take accurate & complete messages.

5. Responsible for the security &confidentiality of patient information at all times. Will advise patients/family members of available services & use appropriate customer service skills when interacting with co-workers, patients, &patient family members, internal/external customers.

6. Maintain a highly professional &positive attitude regardless of workload & stress level. Utilize time in an efficient manner by completing duties as prescribed by due states or patient’s needs. Demonstrate initiative &seek out additional tasks.

7. Other duties as assigned.