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Patient Services Coordinator - General Internal Medicine
Patient Service Coordinator - General Internal Medicine
The General Internal Medicine unit is a 25-bed medical oncology unit providing care to adult and geriatric patients ranging in age from 18 – 95. Four monitored beds are designated for melanoma, renal cell carcinoma, sarcoma, cervical, ovarian, thoracic and pancreatic cancer patients receiving high-dose bolus interleukin-2 and/or targeted cellular therapy requiring cardiac monitoring. Primary populations treated include: melanoma, sarcoma and GI patients receiving complex chemotherapeutic and bio-immunotherapeutic regimens and all solid tumor cancer patients receiving immune effector cell therapy.
Ideal candidate must have a high school diploma or equivalent and 3 years relevant work experience. Good customer service and communication skills is key as you will be interacting with patients, family members, staff and physicians in person and over the phone. Scheduling patient’s visits and physician’s appointments.
Working Hours: The working hours for this role will be two12 hour shifts (7a-7p) and two 8 hours shifts (7a-3p) 4 days a week.
At MD Anderson, we offer careers built on care, growth, and balance. Our employees enjoy a benefits package designed to support every stage of life, starting on day one.
- Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
- Group Dental, Vision, Life, AD&D and Disability coverage
- Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer paid life, AD&D and an illness-related reduced salary pay program
- Extensive wellness, recognition, fitness, employee health programs and employee resource groups
Essential Job Functions
• Schedules provider appointments, diagnostic tests, procedures, and treatments.
• Prepares and maintains daily appointment templates and/or patient records in One Connect.
• Communicates pertinent information to families, physicians, team members, and other patient care areas.
• Prepares patient materials and documentation according to established procedures.
• Collects co-payments and validates patient insurance and demographic information.
• Updates patient and payment information in the system.
• Reconciles the One Connect cash drawer daily.
• Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ).
• Ensures coordination of benefits and proper assignment of the Hospital Account Record (HAR).
• Follows all standard operating procedures for the institution and center.
• Protects the security and confidentiality of patient information at all times.
Other duties as assigned.
EDUCATION
- Required: High School Diploma or Equivalent
- Preferred: Associate's Degree
WORK EXPERIENCE
- Required: 3 years Relevant work experience. or
- : Additional education may be substituted for required experience on a one-to-one basis.
OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
