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Patient Services Coordinator - Lymphoma
The Patient Services Coordinator at MD Anderson Cancer Center coordinates and schedules patient appointments and impacts patient care services by ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. This role is essential to maintaining smooth patient flow and supporting the multidisciplinary care team.
The ideal candidate will have a High School Diploma and three years of customer service experience in a healthcare setting. The candidate must be available to work 36 hours per week, three 12-hour shifts each week, Monday–Friday, with rotating weekends and holidays, from 7:00 PM – 7:00 AM. A two-week orientation is required, Monday–Friday, 8:00 AM – 5:00 PM.
The G19 Leukemia/Lymphoma unit is a 48-bed unit within the hematology cohort. Hematology patients are hospitalized for supportive care during active, aggressive high-dose chemotherapy/biotherapy and cellular therapy through a wide range of morbidity related symptoms, as well as re-hospitalization for treatment side effects. Leukemia care includes diagnosis, induction, consolidation, maintenance chemotherapy and symptom management, as well as salvage therapies for relapsed disease. Patients with lymphoma, multiple myeloma, and mycosis fungoides are treated with chemotherapy, immunotherapy, biologic agents and radiation therapy.
Hourly breakdown of salary range based on a 36-hour work week:
Minimum $36,000 | Midpoint $45,000 | Maximum $54,000
MD Anderson Offers Our Employees:
• Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week
• Group Dental, Vision, Life, AD&D, and Disability coverage
• Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer-paid life, AD&D, and illness-related reduced salary pay program
• Health Savings Account and Dependent Care Reimbursement flexible spending accounts
• Fertility benefits
• State of Texas longevity pay
• Extensive wellness, recognition, fitness, employee health programs, and employee resource groups
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." Our mission is to eliminate cancer in Texas, the nation, and the world through exceptional programs that integrate patient care, research, and prevention.
Essential Job Functions:
• Coordinate and schedule patient appointments
• Schedule provider appointments, diagnostic tests, procedures, and treatments
• Prepare and maintain daily appointment templates and/or patient records in One Connect
• Communicate all pertinent information to families, physicians, team members, and other patient care areas
• Prepare patient materials and documentation according to established procedures
• Collect co-payments and validate patient insurance and demographics
• Update payment and patient information; reconcile One Connect cash drawer daily
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
• Follow standard operating procedures for institution and center
• Protect the security and confidentiality of patient information at all times
• Other duties as assigned
Education Required: High school diploma or equivalent.
Experience Required: Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis).
Experience Preferred: Three years of customer service experience in a healthcare setting.
Other Required: Must pass pre-employment skills test as required and administered by Human Resources
Refer to the Position Description for specific ADA requirements and working conditions. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code, and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
